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- Tasks: Provide top-notch customer service and manage stockroom functions.
- Company: Join Abercrombie & Fitch Co., a global leader in trendy apparel for all ages.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career growth opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and creates exciting shopping experiences.
- Qualifications: Must have at least one year of customer service experience and a strong work ethic.
- Other info: Follow us on Instagram @LIFEATANF to see what it’s like to #WORKATHCO.
The predicted salary is between 24000 - 36000 £ per year.
Abercrombie & Fitch Co. (NYSE: ANF) is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. The iconic Abercrombie & Fitch brand was established in 1892 and aims to make every day feel as exceptional as the start of a long weekend. Abercrombie Kids sees the world through kids' eyes, where play is life and every day is an opportunity to be anything and become better. Hollister believes in liberating the spirit of an endless summer inside everyone, making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear, and sleepwear, invites everyone to embrace who they are underneath it all. Social Tourist, created by Hollister and social media personalities Dixie and Charli D'Amelio, offers trend-forward apparel that allows teens to experiment with their style while exploring their dual identities on social media and in real life. All brands are committed to providing products of enduring quality and exceptional comfort, enabling consumers worldwide to express their individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores across North America, Europe, Asia, and the Middle East, along with e-commerce sites.
The role involves providing excellent customer service by anticipating and responding to customer needs. The candidate should have an individualized style that connects with customers, engage genuinely to drive sales, and ensure an exciting, efficient store experience. Responsibilities include overseeing stockroom functions such as receiving shipments, organizing merchandise, and replenishing the sales floor, especially in the absence of a manager.
Work Schedule
Leads work schedules typically spread across 5 days weekly, including most Saturdays, some Sundays, and peak holiday periods.
Key Responsibilities
- Deliver excellent customer experience to drive sales
- Communicate effectively
- Lead associates in maintaining sales floor presentation
- Manage asset protection and shrinkage
- Adhere to policies and procedures
- Oversee stockroom organization
Qualifications
Minimum one year of customer service experience, strong work ethic, assertiveness, attention to detail, analytical skills, adaptability, multi-tasking ability, and stress tolerance.
Benefits
As an Abercrombie & Fitch Co. associate, you are eligible for various benefits including merchandise discounts, flexible schedules, career advancement opportunities, training, and a supportive global team.
Note: Job offers may be conditional on visa and work authorization requirements. The company is an Equal Opportunity/Affirmative Action employer.
Hollister CO. - Brand Representative Lead, Regent Street employer: ABERCROMBIE AND FITCH
Contact Detail:
ABERCROMBIE AND FITCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister CO. - Brand Representative Lead, Regent Street
✨Tip Number 1
Familiarise yourself with Hollister's brand ethos and customer demographic. Understanding their focus on celebrating individuality and comfort will help you connect with customers and demonstrate your alignment with the brand during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting specific instances where you anticipated customer needs or resolved issues can set you apart.
✨Tip Number 3
Be ready to discuss your leadership experience, even if it's informal. Whether you've led a project or mentored a colleague, demonstrating your ability to guide others will be crucial for the Brand Representative Lead role.
✨Tip Number 4
Prepare to talk about your adaptability and multi-tasking abilities. Retail environments can be fast-paced, so sharing examples of how you've successfully managed multiple responsibilities will show you're a great fit for the team.
We think you need these skills to ace Hollister CO. - Brand Representative Lead, Regent Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hollister's brand ethos and values. Reflect on how your personal style aligns with their mission to celebrate individuality and comfort, and incorporate this understanding into your application.
Highlight Relevant Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers and contributed to sales in previous roles.
Tailor Your Application: Customise your CV and cover letter for the Brand Representative Lead position. Use keywords from the job description, such as 'excellent customer experience' and 'stockroom organisation', to demonstrate your fit for the role.
Showcase Leadership Skills: Since the role involves leading associates, highlight any leadership or team management experiences you have. Discuss how you've motivated others and maintained a positive work environment in past positions.
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Hollister and its values during the interview. Share how you connect with the brand's mission of celebrating individuality and comfort, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you anticipated customer needs or resolved issues effectively, as this role heavily focuses on delivering a great customer experience.
✨Be Ready to Discuss Team Leadership
Since the position involves leading associates, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Emphasise your ability to motivate others and maintain a positive store environment.
✨Understand Stockroom Operations
Familiarise yourself with stockroom functions and the importance of organisation in retail. Be ready to discuss how you would manage stockroom tasks and ensure the sales floor is well-presented, especially when a manager is absent.
