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- Tasks: Provide technical support for desktops, laptops, and peripherals while troubleshooting issues.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy hands-on experience, potential remote work options, and a collaborative environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support and customer service.
- Qualifications: Strong knowledge of PC hardware, software, and operating systems is essential.
- Other info: Must be available onsite five days a week and meet UK MOD requirements.
The predicted salary is between 30000 - 42000 £ per year.
Your responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS, hardware, and enterprise applications.
- Coordinate with third-party vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy).
Essential skills/knowledge/experience:
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
- Application support: Support all applications on the computer, coordinate with second-level teams for global applications.
- PC support: Desktop/laptop installation, scheduling upgrades/refreshes, and ensuring configurations match order specifications.
- Printer support: Support network configuration, driver installation, vendor coordination for setup and repairs.
- Install and configure desktops, laptops, mobile devices, peripherals, and related software.
- Strong knowledge of Windows 10/11, Android OS, Mac OS, MS Office, LAN/WAN, Wi-Fi, VOIP, and software installations.
- Provide onsite and remote end-user technical support.
- Manage ticket queues to ensure resolution within SLAs; communicate ticket status effectively.
- Develop standard configurations, documentation, and SOPs for installation and setup.
- Coordinate with vendors for hardware support and warranty repairs.
Desirable skills/knowledge/experience:
- Understanding of O365 and related support activities.
- Knowledge of Active Directory, DNS, Group Policy, networking, and firewalls.
- Experience in 2nd line support, incident & problem management, and ITIL processes.
- Effective communication skills, both written and verbal.
- Strong stakeholder management skills, including users, management, IT teams, vendors.
- Availability to work onsite five days a week at the customer location.
- Must meet UK MOD requirements.
- Solid understanding of digital workplace/end-user computing services.
L2 Technical Support- PC Migrations employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Technical Support- PC Migrations
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as ServiceNow or Remedy. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows OS and common applications like MS Office. Prepare to discuss specific scenarios where you've successfully resolved technical issues, as this will showcase your hands-on experience.
✨Tip Number 3
Highlight any previous experience you have with PC migrations or hardware support. Be ready to explain your approach to coordinating with vendors and managing ticket queues, as these are crucial aspects of the role.
✨Tip Number 4
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've managed stakeholder relationships in past roles to demonstrate your interpersonal skills.
We think you need these skills to ace L2 Technical Support- PC Migrations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with PC migrations and troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the L2 Technical Support position and how your skills align with the responsibilities outlined. Mention specific experiences that showcase your problem-solving abilities and technical knowledge.
Showcase Relevant Skills: Emphasise your understanding of Windows OS, hardware, and enterprise applications in your application. Highlight any experience with IT service management systems like ServiceNow or Remedy, as well as your ability to manage ticket queues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Avance Consulting
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of PC hardware, software, and operating systems. Be prepared to discuss specific troubleshooting scenarios you've encountered, especially with Windows 10/11 and other relevant applications.
✨Demonstrate Problem-Solving Skills
During the interview, highlight your experience in managing ticket queues and resolving issues within SLAs. Share examples of how you've effectively communicated ticket statuses and collaborated with second-level teams for escalations.
✨Familiarise Yourself with IT Service Management Tools
Since documenting issues in systems like ServiceNow or Remedy is crucial, be ready to talk about your experience with these tools. If you haven't used them before, do some research to understand their functionalities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as coordinating with vendors for hardware replacements or providing remote support. Think of specific instances where you successfully navigated similar challenges.
