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- Tasks: Join a dynamic team scheduling surgical appointments and managing patient communications.
- Company: Kingsbridge Healthcare Group is a leading healthcare provider focused on quality patient care.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: This role offers fast-paced challenges and the opportunity to develop valuable skills in healthcare.
- Qualifications: Strong communication skills and a commitment to excellent customer service are essential.
- Other info: Permanent position based at Kingsbridge Private Hospital North West, Ballykelly.
The predicted salary is between 18630 - 28000 £ per year.
Closing Date 7th February 2025 Reference KPHNW/24/12/APP Kingsbridge Healthcare Group are currently seeking to fill the role of Appointments Advisor (Inpatient & Daycase) within the Planning Department. The successful candidate will be based at our Ballykelly site. Location: Kingsbridge Private Hospital North West, Ballykelly Salary: £23,288 Per annum based on 37.5 hours per week Department: Hospital Services – Planning Contract: Permanent, Full Time Hours: 37.5 hours per week Responsible to: Capacity/Utilisation Manager Accountable to: General Manager Job Summary As an Appointments Advisor (Inpatient & Daycase), the successful candidate will join a highly dynamic team responsible for scheduling surgical procedure appointments. The candidate will gain an in-depth knowledge of the Surgical booking process across a range of medical specialties. They will be a point of contact for all patients wishing to book or enquire about surgical procedures, so a key part of the role is managing a high volume of communications via phone, email and web based communication. We are looking for highly motivated applicants who are committed to producing quality outcomes and those who thrive on the challenge of working in a fast paced and busy office environment. Strong communication skills, both written and verbal, are essential. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key Duties & Responsibilities: Scheduling of surgical procedures within specific time scales Ensuring all records are accurate and up to date relating to patient treatment Liaising with colleagues across a variety of teams Work as part of a team to ensure the smooth running of department Dealing with queries from patients over the phone, in person and via email, ensuring timely responses Help patients fill in paperwork and request documentation if required Liaising with external agencies in a professional and efficient manner The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Appointments Advisor (Inpatient & Daycase) employer: Kingsbridge Private Hospital North West
Contact Detail:
Kingsbridge Private Hospital North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointments Advisor (Inpatient & Daycase)
✨Tip Number 1
Familiarize yourself with the surgical booking process and the specific medical specialties relevant to the role. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the position.
✨Tip Number 2
Practice your communication skills, especially in handling high volumes of inquiries. You might want to simulate scenarios where you respond to patient queries over the phone or via email to showcase your customer service abilities.
✨Tip Number 3
Highlight any previous experience in a fast-paced environment, particularly in healthcare or customer service roles. Be ready to share specific examples of how you managed multiple tasks efficiently.
✨Tip Number 4
Showcase your empathy and listening skills during the interview. Prepare to discuss situations where you successfully resolved patient concerns, as this will illustrate your ability to connect with patients and provide excellent service.
We think you need these skills to ace Appointments Advisor (Inpatient & Daycase)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Appointments Advisor position. Highlight key skills such as strong communication, customer service, and the ability to manage a high volume of inquiries.
Tailor Your CV: Customize your CV to reflect relevant experience in scheduling, customer service, and communication. Use specific examples that demonstrate your ability to thrive in a fast-paced environment and your commitment to quality outcomes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention your understanding of the surgical booking process and how your skills align with the needs of the Planning Department.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kingsbridge Private Hospital North West
✨Show Your Communication Skills
As an Appointments Advisor, strong communication skills are essential. During the interview, make sure to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering questions concisely and with confidence.
✨Highlight Your Customer Service Experience
Since excellent customer service is a key part of this role, be prepared to share specific examples from your past experiences where you provided outstanding service. Discuss how you handled difficult situations and ensured patient satisfaction.
✨Demonstrate Empathy and Listening Skills
Empathy and strong listening skills are crucial for this position. Be ready to discuss how you approach patient interactions, especially when dealing with sensitive issues. Show that you understand the importance of being attentive to patients' needs.
✨Familiarize Yourself with Surgical Booking Processes
Having a basic understanding of the surgical booking process can set you apart from other candidates. Research common procedures and terminology used in the healthcare sector. This knowledge will help you answer questions more effectively and show your commitment to the role.
