Patient Care Coordinator-Glaucoma

4 days ago Be among the first 25 applicants Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Glaucoma team. This is a full time opportunity Monday through Friday. This position does allow for 2-3 days remote if so desired.The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. They will be servicing the Glaucoma and Comprehensive line. Summary of Responsibilities: The Patient Care Coordinator I, II, III are responsible for the daily administrative tasks to support the needs of the practice and the providers. The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change. Patient/MD/OD Communication: Provides excellent customer service Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner Documentation of patient communication in medical record Problem solving as patient concerns or issues arise Escalating patient concerns or questions to the Practice Manager/Supervisor when appropriate Responding to Patient Gateway patient messages. Processes in-baskets in Epic between team members and providers Enters orders into Epic Phones/Scheduling: Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing Calls from the main OCB line and from specialty service line-specific direct lines Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.) Maintain lines of communication regarding templates concerns with the Practice Manager/Supervisor Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor Responsible for maintaining a high level of scheduling accuracy Make outgoing rescheduling calls Manage and work the waitlist regularly and as openings in the schedule arise Work on the recall reports and follow up as needed Document no show appointments and handle patient follow up Scheduling of MRI, CT, labs, pathology General Practice Administrative tasks: Faxes- receive and handle incoming faxes Pathology- follow up on and document pathology results after provider review Import paperwork as needed for all tasks Process incoming patient referrals Handle mail as needed RX refills and PAs for RX refills for the specialty Performs related job duties as required Education and Experience: At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III Bachelor’s degree preferred Experience using electronic medical records, specifically Epic preferred Experience answering a high volume of patient calls Strong verbal and written communication skills, as well as attention to detail Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three Advanced skill in multi-tasking and ability to prioritize functions based on business need Ability to work with difficult people in challenging, sometimes stressful, situations Typical Physical Demands: Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Occasional lifting to forty pounds. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports. Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members. Benefits Offered: Health & Dental Insurance- starts1st Day of Employment Paid time off and Paid Holidays Health & Dependent Reimbursement Accounts 401(k) Plan with Company Contribution Co. paid Life and LTD Insurance Employee Discounts Powered by JazzHR hXuTSv1E8X Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Internet Publishing Referrals increase your chances of interviewing at Ophthalmic Consultants of Boston by 2x Sign in to set job alerts for “Patient Care Coordinator” roles. Medical Office Coordinator – Call Center Plymouth County, MA $20.00-$21.00 2 weeks ago Scheduling Coordinator for Home Care Office Patient Access Coordinator – Part Time Split (Day/Evening) Medical Office Coordinator- Float Department MG Bariatric Surgery Program Coordinator Patient Access Coordinator (Part Time Evening Hours) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr