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- Tasks: Manage customer orders and coordinate with engineers for installations.
- Company: Join a growing, innovative company making a positive community impact.
- Benefits: Enjoy free parking, a supportive culture, and potential for permanent employment.
- Why this job: Be part of a friendly team in a relaxed environment focused on excellent customer service.
- Qualifications: Customer-focused attitude and strong communication skills are essential.
- Other info: This is a 12-month contract with the possibility of becoming permanent.
The predicted salary is between 20000 - 30000 £ per year.
12 month Fixed Term Contract – could lead to Permanent. Customer Service Co-ordinator £25,000 Monday to Friday – 8am to 4pm or 9am to 5pm – 35 hour working week. Altrincham based – free car parking on site. This role is to cover maternity leave for 12 months but for the right person it could lead to a permanent position as the company is going through a period of growth. You would be joining a forward-thinking company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity for a customer focused driven individual to take on a hands-on role in the Installation Team. The Installation Team are friendly and supportive and you would be joining a really positive working environment. This role is mainly phone based so you have to enjoy been on the phone liaising with businesses, engineers and contractors to ensure that an excellent customer service is delivered every day. Key responsibilities: Handle incoming orders for installations and liaise directly with customers and engineers to document specific requirements. Assign and schedule engineers to install hardware at customer locations. Deal with all queries and concerns. Develop good relationships with customers to build loyalty and trust, participate in weekly/bi-weekly and monthly meetings.
Customer Service Co-ordinator employer: Aspire Recruitment Careers
Contact Detail:
Aspire Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da die Rolle hauptsächlich telefonbasiert ist, solltest du sicherstellen, dass du in der Lage bist, klar und freundlich zu kommunizieren. Übe, wie du Informationen effektiv übermittelst und auf Kundenanfragen reagierst.
✨Tip Number 2
Zeige dein Interesse an der Branche und dem Unternehmen. Informiere dich über die neuesten Entwicklungen im Bereich Installation und Kundenservice. Wenn du während des Gesprächs zeigst, dass du gut informiert bist, hinterlässt das einen positiven Eindruck.
✨Tip Number 3
Bereite dich darauf vor, Beispiele für deine bisherigen Erfahrungen im Kundenservice zu teilen. Überlege dir spezifische Situationen, in denen du erfolgreich mit Kunden interagiert hast oder Probleme gelöst hast. Das zeigt, dass du die nötigen Fähigkeiten mitbringst.
✨Tip Number 4
Betone deine Teamfähigkeit. Da du Teil eines unterstützenden Installationsteams sein wirst, ist es wichtig, dass du zeigst, dass du gut im Team arbeiten kannst. Teile Beispiele, wie du in der Vergangenheit erfolgreich mit anderen zusammengearbeitet hast.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved communication with clients or teams. Emphasize skills like problem-solving, relationship building, and your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to join this forward-thinking company and how your values align with their positive impact on the community and environment.
Showcase Communication Skills: Since the role is mainly phone-based, highlight your communication skills in both your CV and cover letter. Provide examples of how you've successfully handled customer queries or built relationships in previous positions.
Follow Application Instructions: Ensure you follow any specific application instructions provided in the job listing. This may include submitting documents in a particular format or answering specific questions. Attention to detail is key!
How to prepare for a job interview at Aspire Recruitment Careers
✨Show Your Customer Service Skills
Since this role is heavily focused on customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build relationships and trust with customers.
✨Demonstrate Your Team Spirit
The company values a friendly and supportive work culture. Be ready to discuss how you work well in teams, support colleagues, and contribute to a positive working environment. Mention any experiences where you collaborated effectively with others.
✨Prepare for Phone-Based Scenarios
As the role is mainly phone-based, practice answering common customer queries over the phone. You might be asked to role-play a scenario during the interview, so being comfortable and confident in phone communication is key.
✨Express Your Interest in Growth Opportunities
Since this position could lead to a permanent role, express your enthusiasm for long-term growth within the company. Discuss your career aspirations and how you see yourself contributing to the company's success in the future.
