MIU MIU Client Advisor Shoes, Bond Street

Join to apply for the MIU MIU Client Advisor Shoes, Bond Street role at Prada Group Join to apply for the MIU MIU Client Advisor Shoes, Bond Street role at Prada Group As Miu MiuClient Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Consulting, Information Technology, and Sales Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Prada Group by 2x Get notified about new Client Advisor jobs in London, England, United Kingdom . London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago Client Advisor (m/f/d) – London Selfridges London, England, United Kingdom 1 week ago BOTTEGA VENETA – Client Advisor (Heathrow T-4) London, England, United Kingdom 2 weeks ago Client Advisor – Loewe, Selfridges Women\’s Ready to Wear Thornton Heath, England, United Kingdom 5 days ago BOTTEGA VENETA – Client Advisor (Heathrow T2) London, England, United Kingdom 2 weeks ago Senior Client Advisor Church\’s Regent Street London, England, United Kingdom 4 days ago London, England, United Kingdom 2 weeks ago GUCCI Client Advisor – Selfridges, Arabic speaker London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago PRADA Client Advisor Leather Goods, Harrods London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 hours ago London, England, United Kingdom 2 weeks ago Temporary Client Care Advisor (2 days per week, 6-month Contract) London, England, United Kingdom 6 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago Client Advisor – Old Bond Street, London Client Sales Advisor – Luxury Retirement Living – OTE £100k + per annum London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr