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- Tasks: Be the go-to person for customers, helping them with vehicle issues and repair timelines.
- Company: Join our award-winning family business and be part of a friendly Hyundai Aftersales team!
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring customer satisfaction and building lasting relationships.
- Qualifications: Previous motor trade experience is a plus; strong communication and organizational skills are essential.
- Other info: A clean UK driving license is required. Apply before January 30, 2025!
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking to expand our friendly and successful Hyundai Aftersales team within our award-winning family business! Reporting directly to the Aftersales Manager you will be a liaison between customers and the Aftersales department by communicating with customers regarding vehicle problems and repair timeline as well as supporting the retail parts department. Requirements: Previous Motor Trade experience is preferable. You must possess excellent communication skills and strong organisational and administration skills. A clean and valid UK driving licence is essential. Duties include: Communicate with customers regarding vehicle problems and warranty issues. Maintain positive relationships with customers to ensure repeat and return customers. Answer customer questions about services, including when to expect vehicle repairs. Display extensive knowledge about products and services. Time management to ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the customer journey. Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups. Communication with technicians about vehicle statuses, and ensure that vehicles will be ready for customer on time. Act as a support for customers when communicating vehicle problems and needs to repair department. Liaise with technicians about parts ordering to ensure essential parts are available when vehicle repairs require them, and communicate any time restrictions to customers in timely manner. Process customer payments. Demonstrate extensive knowledge of service department. Assist in the day to day running of the retail parts department. Closing date 30th January 2025
Service Advisor employer: Daly's Garage Limited
Contact Detail:
Daly's Garage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Hyundai's products and services. Understanding the specifics of what we offer will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in the motor trade during your conversations. Sharing relevant stories about how you've successfully handled customer inquiries or resolved issues can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to convey information clearly and positively is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Be prepared to discuss time management strategies. We value efficiency, so think of examples where you've successfully managed multiple tasks or deadlines, especially in a customer service context.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as communication and organizational abilities, to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in the motor trade, be sure to emphasize this in your CV and cover letter. Provide specific examples of how your past roles have prepared you for the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples in your application that demonstrate your ability to effectively communicate with customers and colleagues. Mention any relevant experiences where you successfully managed customer relationships.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the position and the company. Address how your skills and experiences align with the needs of the Hyundai Aftersales team, and express your commitment to providing excellent customer service.
How to prepare for a job interview at Daly's Garage Limited
✨Show Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to clearly explain vehicle issues and repair timelines. Use examples from your past experiences where you successfully communicated with customers or resolved conflicts.
✨Highlight Your Motor Trade Experience
If you have previous experience in the motor trade, make sure to discuss it during the interview. Share specific instances where your knowledge helped solve customer problems or improved service efficiency. This will show that you understand the industry and can hit the ground running.
✨Demonstrate Organizational Skills
The role requires strong organizational abilities. Prepare to talk about how you manage multiple tasks, prioritize work, and ensure timely completion of services. You might want to share tools or methods you use to stay organized, especially in a busy environment.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face as a Service Advisor. Be ready to discuss how you would handle difficult situations, such as a customer unhappy with a repair or a delay in service. This will showcase your problem-solving skills and customer service mindset.
