Service Desk Manager

Fire & Security Role: Are you a Service Desk Administrator managing incoming service requests via phone, email, and system portal?

Paying up to £30k

What can you expect as an employee:

• Competitive salary & benefits

About the role:

We are looking for a highly organised and proactive Service Desk Administrator, ideally based in Bracknell or the surrounding area, to work alongside one of our high-end clients. This role is essential to ensure the smooth day-to-day operations of the service desk, with a strong focus on job scheduling, engineer coordination, customer communication, and the effective use of BigChange job management system.

Key responsibilities:

• Manage incoming service requests via phone, email, and system portal
• Schedule and coordinate engineers for maintenance, installation, and reactive callouts using the BigChange system
• Monitor job progress to ensure timely completion and customer satisfaction
• Update and maintain BigChange system records including job notes, customer details, asset information, and job status

Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!