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- Tasks: Support the DEA Manager with admin tasks, meetings, and public queries.
- Company: Join Hays, a leading recruitment agency, working with a large Public Sector Organisation.
- Benefits: Earn £13.69 per hour with hybrid working options and a full-time contract until March 2026.
- Why this job: Gain valuable experience in a supportive environment while making a difference in your community.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years of relevant admin experience required.
- Other info: Full driving license needed; remote work flexibility available.
Your new company Hays are recruiting for a Customer Liaison Officer for a large Public Sector Organisation based in Larne. Your new role You will provide general secretarial/administrative support to the DEA Manager within the Community Planning & Development section, to include scheduling meetings, screening telephone calls and emails, respond to routine internal correspondence and prepare outgoing mail taking appropriate actions as will deal with queries from the public and relevant stakeholders in respect of areas of service delivery, including dealing with complaints in line with the customer complaints will also handle cash as necessary and in line with council procedures. What you’ll need to succeed Minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications. A minimum of 2 years’ (4 years’ if you do not have the academic requirement in Criteria 1) relevant administrative experience to include: -Proven ability to deal efficiently with large volumes of work-Successfully prioritising competing demands. Competent in the use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook. Hold a full current driving licence to drive within Northern Ireland and access to a form of transport that meets the needs of the post in full OR have access to a form of transport which enables the applicant to meet the full requirements of the post in full.* (*This relates to any person who has declared that they have a disability which debars them from driving). What you’ll get in return £13.69 per hour Full time – 37 hours per week Contract until 31st March 2026 Hybrid working – office based in Larne What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: Customer Liaison Officer £13.69 Larne Immediate start Benefits: £13.69 per hour
Administrator/Customer Liaison Officer (Larne) employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Customer Liaison Officer (Larne)
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of scheduling meetings, handling complaints, and managing correspondence will help you stand out during the interview.
✨Tip Number 2
Highlight your experience with Microsoft Office applications. Since proficiency in Word, Excel, PowerPoint, and Outlook is crucial, be prepared to discuss how you've used these tools effectively in previous roles.
✨Tip Number 3
Demonstrate your ability to manage competing demands. Think of specific examples where you successfully prioritized tasks under pressure, as this is a key requirement for the role.
✨Tip Number 4
If you have experience dealing with public queries or complaints, be ready to share those experiences. Showing that you can handle customer interactions professionally will be a big plus.
We think you need these skills to ace Administrator/Customer Liaison Officer (Larne)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant administrative experience, especially your ability to handle large volumes of work and prioritize competing demands. Include specific examples that demonstrate your skills in customer service and communication.
Highlight Relevant Qualifications: Clearly state your GCSEs or equivalent qualifications, particularly in English Language and Maths. If you have additional certifications or training related to administration or customer service, be sure to include those as well.
Showcase Microsoft Office Skills: Since the role requires competency in Microsoft Office applications, mention your proficiency in Word, Excel, PowerPoint, and Outlook. Provide examples of how you've used these tools effectively in previous roles.
Prepare a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the job. Discuss your experience in dealing with public queries and complaints, and express your enthusiasm for the role and the organization.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you efficiently managed large volumes of work and successfully prioritized competing demands.
✨Demonstrate Communication Proficiency
Since the role involves dealing with public queries and complaints, practice articulating how you handle difficult situations. Use examples that showcase your ability to communicate clearly and effectively with stakeholders.
✨Familiarize Yourself with Microsoft Office
Make sure you are comfortable using Microsoft Office applications, especially Word, Excel, PowerPoint, and Outlook. Be ready to discuss how you've used these tools in your previous roles to enhance productivity.
✨Understand the Role's Requirements
Research the specific duties of a Customer Liaison Officer within a public sector organization. Understanding the context of the role will help you answer questions more effectively and demonstrate your genuine interest in the position.
