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- Tasks: Manage and renew existing accounts while identifying upsell opportunities.
- Company: Join a dynamic team that values innovation, inclusivity, and authentic self-expression.
- Benefits: Enjoy a supportive culture with growth opportunities and a focus on teamwork.
- Why this job: Be part of a mission-driven company where your contributions directly impact customer success.
- Qualifications: 3+ years in sales, preferably in software; strong interpersonal skills required.
- Other info: We encourage diverse applicants and support a growth mindset for all associates.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Overview: The Relationship Manager (RM) is focused on renewing and managing existing named accounts. The role consists of proactive activity for the renewal and retention of customers, as well as potentially identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making. The RM role will be measured most on the Revenue Retention of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success.
What you will do:
- Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time closure
- Identify upsell opportunities within customer accounts through consultative discovery conversations and partner with sales representative to close
- Gauge health of each account, document renewal health detail and develop resolution strategy for any high-risk accounts
- Act as liaison between customer and internal business groups to ensure a smooth transaction for the customer
- Maintain consistent high-level technical knowledge of the product, version updates, and pricing
- Successfully negotiate all issues related to renewals
- Drive stakeholders to engage in local events, workshops, user groups, inspire conference, or other enablement resources
Revenue/Retention: Achieve monthly, quarterly and annual renewal revenue targets. Achieve and maintain target retention rate for assigned accounts.
What we look for:
- 3+ years of experience managing a full sales cycle (inside or field sales) in the software space
- Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
- Experience in transactional sales; high velocity
- Bachelor's Degree or equivalent is preferred
- Action-oriented mentality – loves to get things done!
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Relationship Manager (Renewals) employer: Alteryx
Contact Detail:
Alteryx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Renewals)
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the ins and outs of what we offer will not only help you in conversations but also demonstrate your commitment to customer success during the interview process.
✨Tip Number 2
Network with current employees or industry professionals who have experience in renewals and account management. They can provide valuable insights into the role and share tips on how to excel in the position.
✨Tip Number 3
Prepare for scenario-based questions that focus on overcoming objections and driving renewals. Think of specific examples from your past experiences where you successfully navigated challenges to achieve a win-win outcome.
✨Tip Number 4
Showcase your action-oriented mentality by discussing past projects where you took initiative. Highlighting your ability to get things done will resonate well with us, as we value high performers who challenge the status quo.
We think you need these skills to ace Relationship Manager (Renewals)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and account management. Emphasise your ability to navigate objections and drive renewals, as these are key aspects of the Relationship Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and innovation. Share specific examples of how you've successfully managed customer relationships and achieved renewal targets in the past.
Showcase Your Interpersonal Skills: Since the role requires strong interpersonal skills, include examples in your application that demonstrate your ability to build relationships and communicate effectively with customers and internal teams.
Highlight Your Commitment to Inclusivity: Reflect on your values regarding inclusivity and teamwork in your application. Mention how you can contribute to a diverse and equitable workplace, aligning with the company's culture.
How to prepare for a job interview at Alteryx
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles in detail. Highlight specific examples where you successfully managed renewals and upselling opportunities, as this will demonstrate your capability to handle the responsibilities of the Relationship Manager position.
✨Demonstrate Problem-Solving Skills
Since the role requires identifying roadblocks and developing resolution strategies, come equipped with examples of challenges you've faced in past roles and how you overcame them. This will show your potential employer that you're a proactive problem solver.
✨Understand the Product and Market
Familiarise yourself with the company's products, recent updates, and pricing strategies. Being knowledgeable about what you’ll be working with will not only impress your interviewers but also help you answer questions more effectively.
✨Emphasise Team Collaboration
The job description highlights the importance of teamwork. Be ready to share experiences where you collaborated with others to achieve a common goal, especially in relation to customer success and retention.
