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For Companies At a Glance
- Tasks: Provide 1st line IT support and enhance user experience.
- Company: Join JATO Dynamics, a leader in automotive market intelligence with global insights.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a diverse team committed to excellence and client satisfaction.
- Qualifications: Previous Service Desk experience and strong communication skills are essential.
- Other info: Office-based role in Uxbridge; embrace a culture of continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.
Role Overview: Join us as a Service Desk Analyst (End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT landscape. You will be responsible for providing 1st line support, ensuring seamless, efficient, and effective technology solutions that improve productivity and satisfaction for all users. This position requires a passion for client centricity and a commitment to excellence through continuous improvement. This role is based at our Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis.
Key Responsibilities:
- Monitor the Service Desk queue, reassigning tickets where required.
- Resolving a high percentage of incidents at the first point of contact, following knowledge based articles.
- Ensuring all SLA’s are met, prioritising support tickets and escalating as and when required.
- Develop and maintain team documentation, related to 1st line support activities, including the creation and updating of knowledge articles.
- Troubleshoot, diagnose and fix faulty user equipment and operating systems.
- Liaise with third party software and hardware suppliers, where required.
Key Requirements:
- Ideally have worked within a Service Desk role/environment before.
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries.
- Working knowledge of desktop technologies, including Windows and Active Directory.
- Previously worked with fault ticket management systems.
- Can work within a team and independently.
- Thoroughly enjoys problem solving.
- Understanding of the Office 365 suite of applications such as Sharepoint and Microsoft Teams.
- Basic knowledge of Web Application management.
- Understanding of ITIL principles, desirable.
JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
Service Desk Analyst employer: JATO Dynamics
Contact Detail:
JATO Dynamics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Active Directory, and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your ITIL principles, as they are desirable for this role. Understanding these frameworks can demonstrate your commitment to best practices in IT service management, which is crucial for a Service Desk Analyst.
✨Tip Number 3
Prepare to discuss your previous experiences in a Service Desk environment. Be ready to share specific examples of how you've resolved issues at the first point of contact and how you prioritised support tickets effectively.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You may be asked to explain technical concepts to non-technical colleagues, so showcasing your ability to communicate effectively will be beneficial.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the key requirements and how your skills align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in service desk roles or IT support. Emphasise your communication skills and any familiarity with desktop technologies, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client centricity and problem-solving. Mention specific examples from your past experiences that demonstrate your ability to resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at JATO Dynamics
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with colleagues across different regions. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to demonstrate your strong communication skills during the interview.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is desirable for this role. Brush up on these concepts before your interview, as they will help you discuss how you can contribute to improving service delivery and incident management within the company.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or user complaints. Prepare examples from your past experience where you successfully resolved problems, highlighting your troubleshooting skills and ability to work under pressure.
✨Demonstrate Your Knowledge of Desktop Technologies
Since the role requires a working knowledge of desktop technologies like Windows and Active Directory, be ready to discuss your experience with these systems. You might also want to mention any familiarity with Office 365 applications, as this will show your readiness for the role.
