Senior Process Management Consultant

Location: UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham

Job-ID: 213483

Contract type: Standard

Business Unit: Information Technology

Life on the team:

Responsible for defining and improving processes within Group IS through high-level consultancy and contribute to implement our IT Operating Model. Lead and implement process improvement initiatives triggered notably by the CI function ensuring optimisation of IT processes and the elimination of inefficiencies.

What you’ll do:

• The Senior Process Management Consultant will collaborate with cross-functional teams, mentoring staff, and providing strategic insights to enhance overall performance.
• The purpose of the transformation programme is to establish a modern, high performing organisation that is a great place to work, ensuring that the main operating principles are organised, operated, and measured in a coordinated and common manner and globally.
• The role will lead the definition of the processes that designs and implements the IT Operating Model, driving the change from current to future ways of working.
• Define and map processes using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS.
• Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards.
• Support the development of the GIS Transformation programme and lead the ITOM deployment.
• This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or DevOps to improve efficiency, decision making approach using RASCI/RAPID, coaching operational teams to embed their processes, ensure adoption of process definition and new ways of working through cascading process definitions and maps, and liaising with Continuous Improvement members of the ITOM and CI team.
• Working with the Continuous Improvement function in the team, other functions in the OCIO and other GIS Divisions, embed a culture of continuous improvement that drives GIS to better, faster and more efficient.
• Raising the process maturity and the ITOM adoption, optimise the processes through the definition and execution of roadmaps per GIS Divisions and functions.
• Provide visibility of progress, recommend and encourage steer for decisions using RASCI/RAPID.
• Express improvement opportunities in terms of the actual value they will generate, eliciting this value in terms of quality and efficiency gains.
• Initiate, plan, and execute Lean Six Sigma projects simultaneously within budget and scope to enhance cross functional operational efficiency and reduce defects.
• Provide consulting, guidance, and support to leaders and operational teams on embedding process improvement and quality assurance.
• Lead others and act as an escalation point through process definition and improvement projects and programmes, including mentoring other Consultants in the team and liaise within peers’ communities within Computacenter.
• Provide effective leadership to drive successful change.
• Establish productive relationships up to the executive level.

What you’ll need:

• A solid understanding of how people go through a change and the change process.
• Exceptional communication skills, both written and verbal.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach.
• Ability to stay up to date on industry trends and best practices.
• Organised with a natural inclination for planning strategy and tactics.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in an organisation.
• Must be a collaborator and able to work collaboratively with and through others.
• Acute business acumen and understanding of organisational issues and challenges.
• Experience with large-scale organisational change efforts and demonstrate a strong track record in business change management or programme management to lead the change, ideally in a Lean6Sigma context.
• Comprehensive data analysis and reporting skills.

Leadership requirements:

• Accountable for the management of their capabilities either through functional or matrix management.
• Take the technical knowledge, assessing, and translating into business language across a large, global, and interdisciplinary teams.
• Accountable for driving effective communication within the stakeholders of the department and Computacenter peer functions.
• Coaching and supporting a team of employees.
• Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity.
• With an unyielding focus on customer service excellence.

Certifications in Relevant Frameworks:

• Lean Six Sigma Black Belt, Master Black Belt, or Lean Expert, SAFe, COBIT, IT4IT.

Tooling:

• Proficiency in the usage of MS Visio.
• Familiarity with SAP Lean IX is an added advantage.

Project Management (ideal):

• Certification in PMP, Prince2, Agile Project Management.

Business and IT (knowledge):

• ITIL 4.
• DevOps practices and tools.
• SAFe 6.0.
• Digital transformation.

About us:

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.