Technical Support Specialist (French Speaking)

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Technical Support Specialist, a mid-level Tier 1 software support position, is expected to assist Bluebeam customers via telephone, chat and email who require help in managing the software licenses and subscriptions of their Bluebeam products, as well as assisting with basic product usage questions. It is essential that the Technical Support Specialist partner with the customer at a professional level, provide effective resources or solutions within a reasonable amount of time, and contribute regularly to the general improvement of the team and the customer experience. This role will be supporting customers in France and EMEA, and applicants must be fluent/native level French speakers.

• Serve as a mid-level member of our Tier 1 support team by answering telephone calls, chat inquiries, and emails from our customers with little assistance.
• Responds to questions and Account Management requests for Bluebeam software applications.
• Takes ownership of Account issues from initial report to final resolution, updating Account Management systems with accurate data.
• Assists with basic product usage questions and escalates issues as needed.
• Tracks customer interactions and contact data in CRM. Qualifies issues and gathers information about the scope, history and details for escalation.
• Create support documentation to be used internally as well as for customers.
• Demonstrate professional maturity, take initiative and be consistently reliable.
• Assist with other miscellaneous projects as assigned to support Bluebeam philosophies and goals.

• Good customer service background, preferably in a technical field.
• Must be a native level French speaker.
• Customer service skills. Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees.
• Attention to Detail. There are a lot of nuances to Bluebeam product account policies and procedures.
• Excellent communication skills, both written and verbal.
• Strong logical problem-solving skills. Ability to understand the question/issue, identify knowns, unknowns and apply product knowledge to ask qualifying questions to determine appropriate steps to move towards and achieve resolution.

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek.
• Competitive compensation and benefits package.
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• Opportunity for continuous professional development.
• Free & unlimited access to LinkedIn Learning.
• Up to $5K annual education reimbursement (after 1 year tenure).

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions.

Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.