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- Tasks: Provide 1st line support and troubleshoot IT issues for various clients.
- Company: Join a leading IT Managed Service Provider with over 20 years of experience.
- Benefits: Enjoy flexible working, up to £32,000 PA, and funding for further training.
- Why this job: Be part of a fun, collaborative team while gaining valuable technical experience.
- Qualifications: Previous 1st Line experience and excellent customer service skills required.
- Other info: Opportunity to progress to 2nd and 3rd line responsibilities.
The predicted salary is between 24000 - 32000 £ per year.
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within the industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You will be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment; they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise
- Attend client sites when required
- Produce and maintain accurate technical documentation
- Assist with the deployment of client and internal projects when required
- Previous experience working within a 1st Line role, within an IT Services environment
- Possess excellent customer service skills, with the ability to break down technical terms
- Excellent troubleshooting, analytical and problem solving skills
- Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices
- Possess an understanding of RMM, backup and networking principles
- Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours with an occasional on-call element (paid extra).
1st Line Engineer employer: The Thought Exchange, LLC Center for Personal Achievement
Contact Detail:
The Thought Exchange, LLC Center for Personal Achievement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10 and 11, Microsoft Office, and Microsoft 365 products. Having hands-on experience or even just a solid understanding of these tools will help you stand out during discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises exemplary customer support. Think of examples from your past experiences where you successfully resolved issues while maintaining a positive rapport with clients.
✨Tip Number 3
Prepare to discuss your troubleshooting and problem-solving techniques. Be ready to share specific scenarios where you effectively diagnosed and resolved technical issues, as this will demonstrate your analytical skills.
✨Tip Number 4
Network with current or former employees of the company if possible. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line support and IT services. Emphasise your customer service skills and any specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's values. Mention how your skills align with their focus on exemplary customer service and technical solutions.
Showcase Technical Skills: In your application, clearly outline your troubleshooting and analytical skills. Provide examples of how you've resolved issues in previous roles, particularly with the technologies listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at The Thought Exchange, LLC Center for Personal Achievement
✨Showcase Your Customer Service Skills
As a 1st Line Engineer, excellent customer service is key. Be prepared to share examples of how you've effectively communicated with clients and resolved their issues in the past.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Windows 10 and 11, Microsoft Office, and other relevant technologies. Be ready to discuss your troubleshooting experience and how you approach problem-solving.
✨Familiarise Yourself with the Company
Research the IT Managed Service Provider and understand their services and client base. This will help you tailor your answers and show genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life support scenarios. Think of specific situations where you successfully resolved technical issues or improved customer satisfaction.
