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- Tasks: Coordinate patient services and enhance care quality through effective communication.
- Company: B. Braun Medical Ltd. is dedicated to improving global health with trust and innovation.
- Benefits: Enjoy 27 days leave, private medical insurance, and a generous pension contribution.
- Why this job: Make a meaningful impact on patients' lives while working in a supportive, inclusive environment.
- Qualifications: Experience in customer service, especially with vulnerable customers, is essential.
- Other info: This is a hybrid role based in Sheffield, offering a permanent contract.
The predicted salary is between 30000 - 42000 £ per year.
You’re an important part of our future. Hopefully, we’re also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That’s Sharing Expertise.
Are you excited about the opportunity to make a meaningful impact in the lives of patients? Do you thrive in a role where your customer service skills can directly enhance the quality of care for patients? This could be the perfect role for you! We are looking for a compassionate Homecare Patient Coordinator with proven experience in a customer service role, specifically in dealing with vulnerable customers. You will play a vital role in coordinating patient services, facilitating communication between patients and healthcare providers, and ensuring that patients' needs are met with care and efficiency.
Your key responsibilities will be:
- Answer incoming calls from patients, nurses, and general practitioners and take appropriate action for each call.
- Coordinate with patients, couriers and internal B. Braun departments to ensure the timely delivery of critical medical products.
- Daily monitoring of emails to ensure all requests are processed & fully up to date.
- Register new patients; including account set up and home installation.
- Contact general practitioners or trusts to request prescription forms on behalf of patients.
- Facilitate the end of service coordination.
- Deal with potential Safeguarding issues and ensuring that the appropriate action has been taken.
Proven experience in a customer service-based role dealing with vulnerable customers. Experience in Complaint Management. Team player with the ability to work unsupervised using own initiative. Excellent communicator with ability to adapt communication style to suit the needs of the stakeholder. Detail focused and comfortable working in a fast-paced office environment. Reliable, tolerant, patient-focused and determined.
What you get in return:
- 27 days annual leave plus bank holidays
- 7% employer pension contribution
- 3x Salary life assurance
- Group income protection scheme
- Enhanced sick pay and family friendly payments
- Private medical insurance
- Health and wellbeing programme
- Employee assistance programme
- And much more…
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Homecare Patient Coordinator employer: B. Braun Melsungen AG
Contact Detail:
B. Braun Melsungen AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homecare Patient Coordinator
✨Tip Number 1
Familiarise yourself with B. Braun's mission and values, especially their focus on trust, transparency, and appreciation. This will help you align your responses during interviews and demonstrate that you share their commitment to improving healthcare.
✨Tip Number 2
Highlight your experience in customer service, particularly with vulnerable customers. Be prepared to share specific examples of how you've successfully managed challenging situations or complaints, as this is crucial for the Homecare Patient Coordinator role.
✨Tip Number 3
Showcase your communication skills by practising how you would adapt your style to different stakeholders. Consider role-playing scenarios where you might need to communicate with patients, nurses, or general practitioners to illustrate your versatility.
✨Tip Number 4
Research common safeguarding issues in healthcare and be ready to discuss how you would handle them. This knowledge will demonstrate your preparedness for the responsibilities of the role and your commitment to patient safety.
We think you need these skills to ace Homecare Patient Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Homecare Patient Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and customer service. Use specific examples from your past experiences to demonstrate your ability to handle vulnerable customers and manage complaints effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you coordinated services or worked in customer service, particularly with vulnerable populations. Include metrics or achievements that illustrate your impact in those roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at B. Braun Melsungen AG
✨Show Your Compassion
As a Homecare Patient Coordinator, empathy is key. Be prepared to share examples of how you've successfully supported vulnerable customers in the past. This will demonstrate your ability to connect with patients and understand their needs.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. During the interview, emphasise your experience in adapting your communication style to suit different stakeholders, whether they are patients, healthcare providers, or colleagues.
✨Demonstrate Problem-Solving Abilities
You may face various challenges in coordinating patient services. Be ready to discuss specific instances where you've successfully resolved issues or managed complaints, showcasing your initiative and reliability.
✨Familiarise Yourself with B. Braun's Values
Understanding the company's mission and values can set you apart. Research B. Braun's commitment to health care and sustainability, and be prepared to discuss how your personal values align with theirs during the interview.
