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For Companies At a Glance
- Tasks: Help customers choose eyewear and provide excellent service.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and various employee perks.
- Why this job: Be part of a mission to enhance customers' vision and lifestyle in a fun environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Sales bonuses, life assurance, and opportunities for personal growth await you!
The predicted salary is between 20000 - 30000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
- Great communication and rapport building to translate professional terminology into language understandable to patients.
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
- Ability to work as part of a team, with colleagues across the whole store.
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
- Confidence, passion, drive and enthusiasm.
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
- Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus.
- Targeted incentives.
- Life Assurance - 2 x your basic annual salary.
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Discounts throughout the year for your friends and family.
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and build rapport, which is crucial for providing excellent service.
✨Tip Number 3
Get some hands-on experience by volunteering or shadowing in a retail environment, especially in optical settings. This will give you insight into customer interactions and the day-to-day responsibilities of an Optical Assistant.
✨Tip Number 4
Be ready to discuss your ideal working hours during the interview. Vision Express values flexibility, so showing that you're open to different schedules can make you a more attractive candidate.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in the past, particularly in a retail environment.
Highlight Communication Abilities: Since the role requires great communication skills, mention any relevant experiences where you effectively communicated complex information to customers or colleagues. This could include explaining products or resolving issues.
Express Flexibility: Mention your willingness to discuss flexible working hours in your application. This shows that you are adaptable and open to meeting the company's needs, which is a key aspect of the role.
How to prepare for a job interview at Vision Express
✨Show Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've helped customers in the past, focusing on your communication skills and how you addressed their needs.
✨Know Your Products
Familiarise yourself with the optical products and services offered by Vision Express. Be ready to discuss different types of frames, lenses, and contact lenses, as well as how they can benefit customers' vision needs.
✨Demonstrate Teamwork
This role requires working closely with colleagues. Think of instances where you've successfully collaborated with others in a team setting, and be prepared to share these experiences during your interview.
✨Prepare for Scenario Questions
Expect questions that assess how you handle challenging situations in a fast-paced environment. Practice responses to scenarios like dealing with difficult customers or managing multiple tasks at once, showcasing your problem-solving skills.
