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- Tasks: Maintain IT infrastructure, resolve incidents, and ensure client satisfaction daily.
- Company: Join NTT DATA, a $30+ billion global innovator in technology services.
- Benefits: Enjoy a diverse workplace, career growth opportunities, and a commitment to innovation.
- Why this job: Be part of a team that values diversity and makes a real impact on clients and society.
- Qualifications: Moderate experience in managed services, knowledge of ITIL, and a degree in IT/Computing required.
- Other info: On-site role with opportunities for collaboration and professional development.
The predicted salary is between 28800 - 42000 £ per year.
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
To thrive in this role, you need to have:
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
- Proficiency in planning activities and projects, taking changing circumstances into account.
- Ability to work longer hours when necessary and adapt to changing circumstances with ease.
- Proven ability to communicate effectively and work across different cultures and social groups.
- Positive outlook and ability to work well under pressure.
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
- Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site Working
About NTT DATA: NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer: NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Level 2 Network Engineer-2 employer: NTT
Contact Detail:
NTT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Network Engineer-2
✨Tip Number 1
Familiarise yourself with ITIL processes and ticketing tools like ServiceNow. Understanding these systems will not only help you in your role but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to work under pressure by sharing examples from previous roles where you successfully managed incidents or escalations. This will highlight your problem-solving skills and resilience.
✨Tip Number 3
Emphasise your experience in collaborating with diverse teams and clients. NTT DATA values communication across cultures, so demonstrating your adaptability and teamwork will set you apart.
✨Tip Number 4
Prepare to discuss how you've contributed to process improvements or automation in past roles. This aligns with NTT DATA's focus on optimising efforts and will show your proactive approach to enhancing service quality.
We think you need these skills to ace Level 2 Network Engineer-2
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Level 2 Network Engineer position at NTT DATA. Tailor your application to highlight relevant experience in managed services and cross-technology infrastructure.
Highlight Relevant Skills: In your CV and cover letter, emphasise your familiarity with ticketing tools like ServiceNow, ITIL processes, and your ability to communicate effectively across diverse teams. Mention any specific experiences that demonstrate your problem-solving skills and client-focused approach.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your enthusiasm for working at NTT DATA. Discuss how your values align with their commitment to diversity and innovation, and express your eagerness to contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a technical role like this.
How to prepare for a job interview at NTT
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Level 2 Network Engineer. Familiarise yourself with the key tasks such as managing work queues, addressing incidents, and collaborating with other teams. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with managed services and cross-technology infrastructure. Highlight your familiarity with ticketing tools like ServiceNow and your understanding of ITIL processes. Providing specific examples of past experiences can really set you apart.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving technical incidents, be ready to share examples of how you've successfully identified and resolved issues in the past. Discuss your approach to troubleshooting and how you ensure client satisfaction through effective communication.
✨Emphasise Adaptability and Teamwork
NTT DATA values collaboration and adaptability. Be prepared to discuss situations where you've worked under pressure or adapted to changing circumstances. Highlight your ability to work well with diverse teams and your commitment to placing clients at the forefront of your interactions.
