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- Tasks: Support and maintain cloud solutions for public safety customers, ensuring top-notch service.
- Company: NICE is a global leader in software, enhancing customer experience and public safety for over 25,000 businesses.
- Benefits: Enjoy career development opportunities in a diverse, innovative environment with a focus on continuous improvement.
- Why this job: Be part of a dynamic team, working on cutting-edge technology that makes a real-world impact.
- Qualifications: Quick learners with strong communication skills and some technical support experience are encouraged to apply.
- Other info: Office-based role in Southampton, requiring SC clearance and five days a week on-site work.
The predicted salary is between 30000 - 42000 £ per year.
At NICE, we challenge our limits. We are ambitious, innovative, and committed to excellence. We offer a dynamic career opportunity in a role that is office-based in Southampton, requiring five days a week on-site work.
Role Overview: This position involves working with an innovative cloud-based product in the area of digital evidence management for Public Safety (Law Enforcement) customers worldwide. The primary focus is deploying, maintaining, and supporting cloud solutions, assisting product teams with new product launches, and ensuring supportability and preventative measures. While experience in Azure is not mandatory, training will be provided. Candidates must be eligible for SC clearance and have resided in the UK for at least five years. The role requires commuting to Southampton five days a week.
Key Responsibilities:
- Provide 2nd/3rd line support for the product.
- Provision, deploy, patch, and upgrade enterprise software on Azure cloud.
- Define and implement maintenance and health monitoring procedures.
- Collaborate with various teams and escalate issues appropriately.
- Deploy systems to replicate and diagnose customer issues.
- Participate in a 24/7 support rota.
Candidate Profile:
- Quick learner, self-motivated, and effective communicator.
- Experience in technical customer support, especially in Public Safety, is preferred.
- Knowledge of Windows servers, web applications, and configuration management.
- Excellent communication skills in English, with strong troubleshooting and organizational abilities.
- Eligible for SC clearance and UK residency for five years.
- Advantageous skills include familiarity with Azure Portal, scripting, SQL, Elastic Search, Kibana, and ITIL practices.
Benefits: Join NICE to benefit from a global, innovative environment with numerous career development opportunities, in a company that values passion, innovation, and continuous improvement.
About NICE: NICE Ltd. is a leading provider of software used by over 25,000 businesses worldwide, including many Fortune 100 companies, to enhance customer experience, combat financial crime, and promote public safety. Recognized for innovation in AI, cloud, and digital technologies, NICE employs over 8,500 people across more than 30 countries and is committed to diversity and inclusion.
Cloud Support Engineer (Office-Based) employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer (Office-Based)
✨Tip Number 1
Familiarise yourself with cloud technologies, especially Azure, even if you don't have prior experience. Take advantage of online resources and tutorials to build your knowledge, as this will show your commitment to learning and adapting to the role.
✨Tip Number 2
Network with professionals in the Public Safety sector or those already working at NICE. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly in relation to cloud solutions and enterprise software. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your communication skills and how you've effectively collaborated with teams in the past. Since the role involves working closely with various teams, showcasing your ability to communicate clearly and escalate issues appropriately will be crucial.
We think you need these skills to ace Cloud Support Engineer (Office-Based)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Cloud Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in technical customer support, especially in Public Safety or cloud environments. Mention specific tools or technologies you have worked with, such as Azure, SQL, or ITIL practices.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying to NICE. Discuss your passion for innovation and how you can contribute to their mission of enhancing public safety through technology.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NICE
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Cloud Support Engineer. Familiarise yourself with cloud solutions, especially in relation to digital evidence management for Public Safety. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Technical Skills
Highlight any experience you have with Azure, Windows servers, or other relevant technologies. Even if you lack direct experience, be prepared to discuss your willingness to learn and adapt, as training will be provided.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Prepare examples from your past experiences where you successfully diagnosed and resolved technical problems, particularly in a support role.
✨Emphasise Communication Skills
As effective communication is crucial in this role, be ready to demonstrate your ability to convey complex technical information clearly. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical stakeholders.
