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- Tasks: Provide top-notch customer service and technical support for GROHE products.
- Company: Join LIXIL, a leader in innovative bathroom and kitchen solutions.
- Benefits: Enjoy full-time hours with opportunities for training and development.
- Why this job: Be part of a dynamic team that values customer satisfaction and product excellence.
- Qualifications: No prior experience needed; just a passion for learning and helping others.
- Other info: Flexible working environment with a focus on personal growth.
The predicted salary is between 26000 - 36400 £ per year.
Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails (with an even split between them).
Handling all technical product questions using training and systems available to provide the customer with the appropriate resolution.
Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately.
Identifying necessary spare parts and dispatching, along with an engineer if needed.
Give accurate specification advice to customers of differing technical expertise understanding Grohe’s product portfolio to offer a complete service (training provided).
Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
Primary Responsibilities:
- Pro-actively manage new and existing warranty claims.
- Checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administration of Warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers' expectations with also providing cost-effective solutions to ensure we deliver our warranty budget.
General Company:
- To act as an ambassador for GROHE UK always and to ensure that Group values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- To undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell benefits of Grohe products within defined boundaries.
Key Deliverables:
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound Service cases within the defined SLA.
- Deliver service quality targets.
Technical Service Co-Ordinator employer: LIXIL Group
Contact Detail:
LIXIL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with GROHE's product range before your interview. Understanding the technical specifications and common issues will help you answer questions confidently and demonstrate your commitment to customer service.
✨Tip Number 2
Practice handling technical queries and fault analysis scenarios. You might be asked to role-play a customer interaction, so being prepared to troubleshoot and provide solutions on the spot can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills during the interview. Since the role involves handling calls and emails, emphasising your ability to convey complex information clearly and effectively will be crucial.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Mention any previous experiences where you quickly picked up new skills or knowledge, as this aligns with the company's emphasis on ongoing training and self-learning.
We think you need these skills to ace Technical Service Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Service Co-Ordinator at LIXIL. Familiarise yourself with GROHE's product portfolio and the type of customer service they provide.
Tailor Your CV: Highlight relevant experience in customer service and technical support in your CV. Emphasise any previous roles where you've handled inbound calls or emails, as well as your ability to analyse product faults and provide solutions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Showcase Continuous Learning: Mention any relevant training or self-learning initiatives you've undertaken to stay updated on technical products or customer service best practices. This shows your commitment to professional development, which is valued by LIXIL.
How to prepare for a job interview at LIXIL Group
✨Know the Product Portfolio
Familiarise yourself with GROHE's product range before the interview. Understanding the specifications and features of their products will help you answer technical questions confidently and demonstrate your commitment to providing excellent customer service.
✨Practice Customer Service Scenarios
Prepare for role-play scenarios that may arise during the interview. Think about how you would handle difficult customer interactions or technical queries, as this role heavily focuses on first-class customer service.
✨Highlight Your Problem-Solving Skills
Be ready to discuss examples from your past experiences where you've successfully resolved issues or provided solutions. This will show your ability to analyse product faults and manage warranty claims effectively.
✨Show Enthusiasm for Continuous Learning
Express your eagerness to learn and develop your knowledge of GROHE products. Mention any relevant training or self-learning initiatives you've undertaken in the past, as this aligns with the company's emphasis on ongoing development.
