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For Companies At a Glance
- Tasks: Manage customer orders and ensure outstanding service in a dynamic environment.
- Company: Join Arco, the UK's leading health and safety experts with a 140-year legacy.
- Benefits: Enjoy competitive salary, 32 days holiday, and discounts at high street retailers.
- Why this job: Make a real impact while working in a supportive and inclusive culture.
- Qualifications: Strong communication skills and supply chain knowledge are essential.
- Other info: Opportunity for personal and career development with long-term service awards.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!
At Arco, the UK’s leading integrated health and safety experts, we’re looking for a dedicated and proactive Contract Co-ordinator to join our team. In this pivotal role, you’ll ensure our key customers receive outstanding service by managing their orders, back-orders, and stock settings. Acting as the vital link between customers, National Account Managers (NAMs), and internal support teams, you’ll play a crucial role in driving customer satisfaction and exceeding expectations.
As part of the role, you will be required to undergo BPSS (Baseline Personal Security Standard) and DBS checks.
Key responsibilities include:
- Ensuring the on-site store is open for the core-contracted hours of 09:00 – 15:00.
- Delivering first class customer service.
- Effectively managing customer orders and quotations utilizing both Arco’s and Customers' ordering platforms.
- Managing dedicated customer email inbox.
- Supporting key stakeholders to manage respiratory equipment.
- Proactively managing customer back orders, looking for ways to deliver on time, sourcing alternatives, and keeping NAM and customers updated.
- Attending monthly and quarterly review meetings with the customer when required.
- Creating and sending Monthly Loader Updates (catalogue management).
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A competitive starting salary plus uncapped commission!
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days.
- 2 fully paid Community Volunteering days every year.
- An excellent pension and Life Assurance scheme.
- A range of high street retailer discounts via MyArco Perks.
- Free, 24-hour access to our Employee Assistance Programme.
- Access to our Learning Management System for personal and career development.
- Long-term service awards, with some employees having worked for us for 40 years.
The ideal Contract Co-ordinator will be/have:
- Strong communication skills.
- Excellent customer service skills.
- Supply chain knowledge.
- Ability to plan, prioritize, and manage daily/weekly workload effectively.
- Knowledge/experience of SAP and related IT systems.
- Self-motivated.
- Able to handle complex and demanding customers.
- Excellent knowledge of products, customers, activities, and vendors.
About Us
With a 140-year legacy, Arco is recognized as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale, and reputation allow us to serve an impressive portfolio of accounts and customers. We are the expert safety partner with a unique mix of specialist expertise and practical industry knowledge. We are currently on a transformation journey to become more profitable and sustainable, investing in our growing business. This is an exciting and demanding time, offering opportunities to shape our future growth while balancing the need to deliver sales and financial targets. Our core behaviors—Care, Collaborate, Perform, and Deliver—are embedded in our culture to drive performance and shared success. Diversity and Inclusion at Arco mean respecting everyone's views and fostering a sense of belonging. We value individuals' unique skills, experiences, and ideas to ensure we perform at our best. Creating a supportive and inclusive environment helps us achieve our strategic goals and attract great talent to build a sustainable future. Be Safe, Be Yourself, Be Your Best.
Contracts Co-ordinator employer: Arco
Contact Detail:
Arco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Co-ordinator
✨Tip Number 1
Familiarise yourself with Arco's products and services. Understanding the range of health and safety solutions we offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with customer service and supply chain management. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Tip Number 4
Showcase your ability to work under pressure and manage multiple tasks. Think of scenarios where you've had to prioritise effectively, as this is crucial for the Contracts Co-ordinator role.
We think you need these skills to ace Contracts Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Contracts Co-ordinator. Emphasise your customer service skills, supply chain knowledge, and any experience with SAP or similar IT systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage complex orders. Mention specific examples from your past experiences that demonstrate your proactive approach and strong communication skills.
Highlight Key Responsibilities: In your application, refer to the key responsibilities listed in the job description. Discuss how your previous roles have prepared you to effectively manage customer orders, back-orders, and support key stakeholders.
Showcase Your Soft Skills: Since the role requires strong communication and customer service skills, make sure to include examples that illustrate your ability to handle demanding customers and work collaboratively with teams. This will help you stand out as a candidate who embodies Arco's core behaviours.
How to prepare for a job interview at Arco
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and exceed customer expectations.
✨Demonstrate Your Organisational Skills
As a Contracts Co-ordinator, you'll need to manage multiple tasks effectively. Discuss your methods for prioritising workloads and managing time efficiently. Consider mentioning any tools or systems you use to stay organised.
✨Familiarise Yourself with SAP and IT Systems
Knowledge of SAP and related IT systems is crucial for this position. If you have experience with these systems, be sure to mention it. If not, do some research beforehand to understand how they work and how they can aid in order management.
✨Emphasise Your Team Collaboration Skills
The role involves working closely with National Account Managers and internal support teams. Be ready to discuss how you collaborate with others to achieve common goals, and provide examples of successful teamwork from your previous roles.
