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- Tasks: Lead and coach a team of HVAC technicians to achieve performance goals.
- Company: Join Service Today, Inc., a trusted leader in residential HVAC services.
- Benefits: Enjoy competitive salary, full benefits, 401(k) match, and paid time off.
- Why this job: Make an impact in a supportive environment focused on teamwork and customer satisfaction.
- Qualifications: 3+ years of leadership experience and strong communication skills required.
- Other info: Opportunity for leadership development and a chance to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available.
Location: Seaford, DE
Company: Service Today, Inc.
Join a trusted leader in residential HVAC services and help lead a high-performing team of technicians! At Service Today, Inc., we’ve built our reputation by delivering expert service with professionalism, integrity, and care. We’re currently seeking an experienced and driven HVAC Service Manager to oversee our team of Service Technicians and ensure exceptional quality, customer satisfaction, and operational efficiency.
What You’ll Do:
- Lead and coach a team of residential HVAC Service Technicians to meet and exceed company performance goals
- Monitor team metrics (revenue, conversion rate, sold hours, customer satisfaction, etc.) and drive accountability
- Conduct regular field coaching, technical training, and service system best practices
- Recruit, train, and retain top technician talent through proactive sourcing and mentorship
- Work closely with dispatch to optimize call assignments based on skill and performance
- Support daily operations including scheduling, payroll management, and inventory compliance
- Handle customer concerns, follow up on service outcomes, and ensure high satisfaction
- Lead daily team huddles and bi-weekly field visits to provide feedback, assess quality, and boost engagement
- Utilize ServiceTitan and tablet-based tools to support technicians and streamline workflows
- Collaborate with Branch Manager and operations leadership on business strategy and goals
What We’re Looking For:
- Proven ability to lead and inspire a team of HVAC professionals
- Strong background in service operations, customer service, or sales (minimum 3 years in management)
- Hands-on knowledge of HVAC systems and field operations
- Strong organizational, problem-solving, and decision-making skills
- Technically competent with inventory, warehouse procedures, and CRM/field service platforms (ServiceTitan experience a plus)
- Comfortable balancing fieldwork and office-based responsibilities
- Willingness to work extended hours, weekends, and travel to support team needs
Qualifications:
- 3+ years of leadership experience
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Strong communication, leadership, and team-building skills
- Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Ability to lift up to 50 lbs and travel as needed for site visits or branch support
Why Join Service Today?
- Competitive salary based on experience + bonus opportunities
- Full benefits including health, dental, vision, and life insurance
- 401(k) with company match
- Short- and long-term disability coverage
- Paid time off, holidays
- Supportive, high-growth work environment with leadership development opportunities
Ready to lead a top-tier service team and make an impact in a company that values performance, teamwork, and customer satisfaction? Apply today.
HVAC Service Manager employer: Master Trades Group
Contact Detail:
Master Trades Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Service Manager
✨Tip Number 1
Familiarise yourself with ServiceTitan, as it's mentioned in the job description. If you have experience with similar CRM or field service platforms, be ready to discuss how those skills can transfer to using ServiceTitan effectively.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Think about metrics you've improved and how you motivated your team to achieve their goals.
✨Tip Number 3
Research common challenges in HVAC service management and be prepared to discuss how you would address them. This shows that you're proactive and understand the industry well.
✨Tip Number 4
Network with current or former employees of Service Today, Inc. if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace HVAC Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HVAC service management. Emphasise your leadership skills, technical knowledge, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HVAC services and your ability to lead a team. Mention specific examples of how you've driven performance and customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to service operations, customer service, and team management. Include your proficiency with tools like ServiceTitan and Microsoft Office, as these are important for the role.
Showcase Your Leadership Experience: Detail your leadership experience in your application. Provide examples of how you've successfully recruited, trained, and retained talent, as well as how you've managed team performance metrics.
How to prepare for a job interview at Master Trades Group
✨Showcase Your Leadership Skills
As an HVAC Service Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your coaching and mentoring experiences.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of HVAC systems and field operations. Brush up on relevant technical knowledge and be ready to discuss how you've applied this in previous roles, especially if you have experience with ServiceTitan.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Prepare for scenarios where you might need to handle customer concerns or improve team performance, and think through your responses in advance.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage scheduling, payroll, and inventory compliance. Share any tools or methods you use to keep operations running smoothly.
