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- Tasks: Join us as a Business Support Officer, providing essential support across various Council departments.
- Company: Vickerstock partners with Newry, Mourne and Down District Council to enhance community services.
- Benefits: Enjoy flexible part-time hours ranging from 4.5 to 22 hours a week.
- Why this job: Be part of a team that values exceptional customer service and cross-departmental collaboration.
- Qualifications: Must have 6 months experience with Management Information Systems and relevant GCSE qualifications.
- Other info: Candidates will need to complete Basic Access NI Security Clearance.
The predicted salary is between 24000 - 36000 £ per year.
Vickerstock are proud to be partnering with Newry, Mourne and Down District Council to recruit a Business Support Administrator. The successful candidate will deliver a comprehensive and adaptable Business Support Service across various Council functions and departments, ensuring the implementation and maintenance of high standards in business support. This includes providing exceptional customer service to both internal and external stakeholders. This role is part time and ranges from 4.5 hours to 22 hours a week. Key Responsibilities: Acting as a liaison for specific services or departments. Ensuring confidentiality and cross-departmental collaboration. Prioritising tasks to meet deadlines and maintain efficiency. Handling transactions and inquiries and maintaining document and data integrity. Providing reception services and addressing queries and complaints effectively. Assisting colleagues and customers with business support processes Filing, archiving, and ensuring data accuracy and transferring data to meet statutory or SLA requirements Preparing reports, maintaining follow-ups, and drafting responses. Recording payments, invoicing, stock control, and assisting with budget monitoring. Qualifications: At least 6 months previous work experience in the use of a Management Information System. Grade C or above in at least 4 GCSEs* or equivalent qualification one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent. AND At least 12 months previous work experience in the following areas: Customer service (internal and/or external customers) Administrative duties which included typing of letters, reports etc., and filing OR In lieu of qualificationsat least 24 months previous work experience in the following areas: Customer service (internal and/or external customers) Administrative duties which included typing of letters, reports etc., and filing Other Requirements: A full current driving license and access to transport, or the ability to meet the post's travel requirements through alternative means. Please note that successful candidate's will be required to complete Basic Access NI Security Clearance at a cost of £18. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Glenda Reddington at Vickerstock. Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs All conversations will be treated in the strictest of confidence. Skills: admin, clerical, support
Business support officer employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business support officer
✨Tip Number 1
Familiarize yourself with the specific services and departments of Newry, Mourne and Down District Council. Understanding their structure and functions will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in both internal and external contexts. Be prepared to share specific examples of how you've effectively handled inquiries and complaints in previous roles.
✨Tip Number 3
Showcase your organizational skills by discussing how you prioritize tasks and manage deadlines. This is crucial for maintaining efficiency in a business support role.
✨Tip Number 4
If you have experience with Management Information Systems, be ready to discuss it. This is a key requirement for the role, and demonstrating your proficiency can set you apart from other candidates.
We think you need these skills to ace Business support officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative duties. Emphasize any previous work with Management Information Systems and ensure you meet the qualifications listed in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your adaptability and commitment to high standards in business support. Mention specific examples of how you've provided exceptional customer service and handled administrative tasks effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to filing, archiving, data accuracy, and report preparation. These are key responsibilities for the Business Support Officer role.
Follow Application Instructions: Ensure you submit your application through the provided link and include all required documents. Double-check for completeness and accuracy before hitting send.
How to prepare for a job interview at Vickerstock
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Your Organizational Abilities
The position requires prioritizing tasks and maintaining efficiency. Discuss your methods for staying organized, such as using management tools or techniques that help you manage multiple responsibilities effectively.
✨Familiarize Yourself with Management Information Systems
With at least 6 months of experience required in using a Management Information System, make sure to mention any relevant systems you have worked with. Be ready to discuss how you utilized these systems to enhance business support services.
✨Prepare for Questions on Confidentiality and Collaboration
As the role involves ensuring confidentiality and cross-departmental collaboration, think about scenarios where you've had to maintain confidentiality or work with different teams. Prepare to explain how you navigated those situations.
