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- Tasks: Support customers with technical queries and hands-on troubleshooting in the glazing industry.
- Company: Join a dynamic team focused on enhancing window and door performance.
- Benefits: Enjoy a competitive salary, company vehicle, tools, and ongoing training.
- Why this job: Make a real impact on customer satisfaction while building strong relationships in a varied role.
- Qualifications: Technical background in windows/doors, confident communicator, problem-solver, driving licence required.
- Other info: Ideal for ex-fitters or current glazing engineers seeking a technical role.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a hands-on, technically skilled window service engineer / technical engineer to support our customers in the fenestration and glazing industry. You will act as a key technical contact, helping with hardware-related queries, troubleshooting issues, and supporting window and door testing—both in-house and on-site.
As the Technical service engineer this will be a customer-facing role that combines office-based support with field-based visits, offering variety and a chance to build close working relationships with fabricators, installers, and specifiers.
Key Responsibilities
- Provide expert support on double glazing hardware performance and installation issues for windows and doors.
- Assist in product testing, troubleshooting, and investigation of technical issues.
- Visit customer sites to provide hands-on guidance and technical support.
- Liaise with internal teams on recurring issues, product improvements, and feedback.
- Maintain accurate records of site visits, findings, and technical reports.
- Offer advice on best practices in fabrication and fitting of locks, friction stays, keeps and all window hardware.
What We’re Looking For
- A strong technical background in the window and door industry ideally from fabrication or installation, as an ex fabricator, fitter or existing glazing service engineer or technical engineer.
- The Technical Engineer could be an ex window fitter or an existing double glazing service engineer looking for a technical engineers position.
- Experience with aluminium or UPVc products and double glazing products.
- Good understanding of hardware functionality in window and door assemblies.
- Confident communicator with a customer-focused mindset.
- Ability to problem-solve under pressure and think on your feet.
- CAD experience (AutoCAD, SolidWorks, or similar) is a bonus, but not essential.
- Full UK driving licence and willingness to travel regularly.
What We Offer
- Competitive salary based on experience.
- Company vehicle.
- Tools, equipment, and technical ongoing training provided.
- Supportive team environment with opportunities for development.
- A varied and rewarding role with direct impact on product performance and customer satisfaction.
If you’re passionate about windows, hardware, and delivering outstanding technical service, we’d love to hear from you.
Apply now with your CV in the strictest confidence.
Technical Engineer employer: Ten Human Resources
Contact Detail:
Ten Human Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the fenestration and glazing industry. This knowledge will not only help you during interviews but also demonstrate your passion and commitment to the field.
✨Tip Number 2
Network with professionals in the window and door industry. Attend relevant trade shows, workshops, or online forums to connect with potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Prepare for hands-on assessments by practising troubleshooting common hardware issues. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. As a Technical Engineer, you'll be interacting with clients regularly, so emphasising your ability to communicate effectively and build relationships is crucial.
We think you need these skills to ace Technical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the window and door industry. Emphasise any roles you've had as a fabricator, fitter, or service engineer, and include specific examples of troubleshooting and technical support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the fenestration and glazing industry. Mention your technical skills, customer-focused mindset, and any experience with double glazing products or CAD software.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully solved technical issues under pressure. This will demonstrate your ability to think on your feet, which is crucial for the role.
Showcase Communication Skills: Since this is a customer-facing role, highlight your communication skills in both your CV and cover letter. Provide examples of how you've built relationships with clients or worked collaboratively with teams.
How to prepare for a job interview at Ten Human Resources
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical background in the window and door industry. Highlight any experience you have with double glazing products, aluminium or UPVc materials, and hardware functionality. This will demonstrate your expertise and suitability for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer queries. Think of examples from your past experiences where you successfully resolved problems under pressure, as this will showcase your ability to think on your feet.
✨Emphasise Customer-Focused Communication
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in a way that is easy for customers to understand, demonstrating your communication skills and customer-centric mindset.
✨Demonstrate Your Willingness to Learn
Mention your eagerness to engage in ongoing training and development. Discuss any relevant courses or certifications you’ve completed, and express your interest in learning more about CAD software or other tools that could enhance your performance in the role.
