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For Companies At a Glance
- Tasks: Install and support software solutions while training users and managing projects.
- Company: Join Xerox, a leading company dedicated to innovation and employee growth.
- Benefits: Enjoy personalised development plans, training time, and clear career progression.
- Why this job: Be part of a collaborative team with diverse projects and modern tech.
- Qualifications: 3+ years in software support, strong communication skills, and relevant certifications required.
- Other info: Opportunity for innovation days to explore your own projects.
The predicted salary is between 36000 - 60000 £ per year.
Purpose: Deliver, manage, support, and train on EDM and related software solutions.
Key Responsibilities:
- Install and configure EDM software to time, budget, and quality
- Manage projects and client communications
- Provide user training and documentation
- Deliver ongoing software/database support within SLAs
- Assist pre-sales with solution design and proposals
- Identify opportunities to enhance delivery and support
Essential Experience & Skills:
- 3+ years delivering software solutions & support
- Strong communication, analytical, and problem-solving skills
- Microsoft certifications (e.g., AZ-204)
- Experience with EDM solutions
- PRINCE2 or similar project management certification
- Commercial awareness and vendor coordination
What We Offer to New Team Members:
- Growth & Development
- Personalized development plans with weekly check-ins and quarterly reviews
- 12 days of dedicated training time per year
- Support for certifications relevant to your role
- Clear career progression with real examples of team members becoming managers, specialists, or switching roles
- Quarterly innovation days to explore your own projects
- Diverse project work across markets and sectors
- Modern tech stack with regular updates to the application
Team Culture: Collaborative, motivated, and friendly team.
Software Installation and Support Engineer employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Installation and Support Engineer
✨Tip Number 1
Familiarise yourself with EDM software solutions and their installation processes. Understanding the technical aspects will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your project management skills, especially if you have experience with PRINCE2 or similar methodologies. Being able to discuss how you've managed projects in the past can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves client interactions and user training, think of examples where you've effectively communicated complex information to non-technical users.
✨Tip Number 4
Network with current or former employees of Xerox, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Software Installation and Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Software Installation and Support Engineer position at Xerox. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: Make sure to emphasise your 3+ years of experience in delivering software solutions and support. Include specific examples of projects you've managed, particularly those involving EDM software or similar technologies.
Showcase Certifications: Mention any relevant certifications you hold, such as Microsoft certifications (e.g., AZ-204) or PRINCE2. This will demonstrate your commitment to professional development and your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company culture at Xerox. Mention how you can contribute to their collaborative and innovative environment.
How to prepare for a job interview at Xerox
✨Showcase Your Technical Skills
Make sure to highlight your experience with software installation and support, especially any specific EDM solutions you've worked with. Be prepared to discuss your Microsoft certifications and how they relate to the role.
✨Demonstrate Strong Communication
As a Software Installation and Support Engineer, you'll need to communicate effectively with clients and team members. Practice explaining complex technical concepts in simple terms, as this will be crucial during the interview.
✨Prepare for Project Management Questions
Since the role involves managing projects, brush up on your knowledge of PRINCE2 or similar methodologies. Be ready to share examples of how you've successfully managed projects in the past, including any challenges you faced and how you overcame them.
✨Research Xerox and Their Culture
Understanding the company culture at Xerox can give you an edge. Familiarise yourself with their commitment to growth and development, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for the team.
