Enterprise Customer Success Manager

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies in the US & UK to deliver a new kind of learning that’s transforming today’s workforce. Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI, data, and tech skills. Multiverse learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, Multiverse announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes the company the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees globally, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity, for everyone.

The Opportunity: Multiverse is a tech-first institution that combines work and learning to deliver equitable access to economic opportunity for everyone. We close the critical skill gaps through a new kind of apprenticeship, harnessing the best of human-centred coaching, AI and tech to deliver an approach to learning that’s measured, applied, guided and equitable.

As an Enterprise Customer Success Manager, you will work with FTSE enterprises to evolve the way they think about human capital development. We nurture relationships with stakeholders across our clients, ensuring our programmes are delivering value and engaging with C-suite and senior decision-makers to bring ROI to life and address their business challenges. We are just getting started, and are looking for exceptional Customer Success individuals to help drive continued growth in the UK.

About you:

• 4+ years of Customer Success, Sales, Account Management experience
• Experience working with and influencing C-suite, C-1 and/or C-2 execs in FTSE organisations
• Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment
• Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail
• Proven ability to influence cross functional teams (eg. product and sales) to get things done
• Comfortable in a fast-paced, ever changing environment (previous startup or consulting experience preferred)
• You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook

Specifically, you will:

• Manage a multimillion pound book of business of our highest-value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them
• Take a consultative approach to building cross-functional relationships that deliver mutual success
• Build and manage relationships with senior leaders to solve complex challenges; both internally and externally
• Partner with clients to craft Joint Success Plans to accelerate the client’s workforce transformation, using data and shared metrics to prove the impact on their business
• Facilitate business reviews with decision-makers and business champions, where we demonstrate value realised and codify corrective action plans where necessary
• Continuously develop yourself through our feedback culture and be trained by world-class Multiverse leaders, to accelerate your career long-term here

Benefits:

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Hybrid & remote work offering - with twice weekly visits to the London office and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion: We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work: Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding: All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.