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- Tasks: Support software applications, troubleshoot issues, and collaborate with teams to enhance performance.
- Company: Join Opplæringskontoret for Offshore fag, a leader in offshore training and support.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team, solve real-world problems, and make an impact in the tech industry.
- Qualifications: Knowledge of ITIL processes, application development, and experience with SQL and web technologies required.
- Other info: Candidates with high-level security clearance are encouraged to apply; clearance process may take up to 18 weeks.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Software Support Analyst role at Opplæringskontoret for Offshore fag.
Key Tasks:
- Monitor components such as web servers, application servers, log files, disk space, and MS-SQL databases.
- Serve as a point of escalation for all application-related issues.
- Work as part of a second-line support team, managing incident resolution and root cause analysis.
- Collaborate with third-party suppliers, stakeholders, and ICT teams to coordinate application patching and releases.
- Maintain middleware including IIS, MS-SQL Server, Active Directory, ASP, and .NET, troubleshooting and tuning performance.
- Work with cloud and container technologies such as Kubernetes.
- Design, develop, test, and deploy Tableau dashboards.
- Create reports using PowerShell, JavaScript, HTML, and SQL.
- Provide daily support for COTS and web-based applications, focusing on problem-solving.
- Maintain a strong customer focus, understanding internal and external client needs.
Key Skills:
- Understanding of ITIL processes, incident, change, and problem management with adherence to SLAs.
- Ability to understand business logic and technical tools, with strong analytical skills.
- Knowledge of application design & development, including agile methodologies.
- Understanding of application backup, restore, and disaster recovery processes.
Experience:
- Knowledge of web services, distributed systems, and web application development.
- Experience with incident and service request resolution using service management tools.
- Familiarity with application languages and technologies such as SQL, HTML, .NET, C#, and IIS.
- Experience with Elasticsearch or NoSQL document stores.
- Administration of monitoring systems like Kubernetes, Grafana, and Elastic Cloud.
- Strong background in database technology, SQL querying, stored procedures, views, functions, and SQL jobs.
- Experience applying ITIL processes for application support.
Desirables:
- Previous experience in a 2nd Line Application Support role.
- ITIL v3/4 Foundation certification.
- Tableau certification is desirable.
Note: Candidates with high-level security clearance are encouraged to apply. Successful applicants will need to undergo security clearance, which may take up to 18 weeks.
Software Support Analyst employer: Oof
Contact Detail:
Oof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on incident, change, and problem management. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to maintaining high service levels.
✨Tip Number 2
Brush up on your technical skills related to SQL, .NET, and application development. Being able to discuss your experience with these technologies confidently can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past incidents you've resolved. Highlighting your analytical skills and how you approached root cause analysis will resonate well with the hiring team.
✨Tip Number 4
If you have experience with cloud technologies like Kubernetes or monitoring systems such as Grafana, make sure to mention it. This knowledge is increasingly valuable and can give you an edge in the selection process.
We think you need these skills to ace Software Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Software Support Analyst role. Focus on your knowledge of ITIL processes, application development, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with incident resolution, cloud technologies, and any relevant certifications like ITIL or Tableau. Be sure to explain how you can contribute to their team.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly in SQL, .NET, and troubleshooting middleware. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Customer Focus: Demonstrate your strong customer focus by including examples of how you've understood and met client needs in past positions. This is crucial for a support role where communication and problem-solving are key.
How to prepare for a job interview at Oof
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of SQL, .NET, and other relevant technologies mentioned in the job description. Be prepared to discuss your experience with these tools and how you've used them in past roles.
✨Understand ITIL Processes
Since the role requires adherence to ITIL processes, it’s crucial to understand incident, change, and problem management. Be ready to explain how you've applied these processes in your previous work.
✨Showcase Your Problem-Solving Skills
The job focuses heavily on troubleshooting and resolving application issues. Prepare examples of past incidents you've resolved, detailing your approach and the outcome to demonstrate your analytical skills.
✨Highlight Collaboration Experience
This role involves working with various teams and third-party suppliers. Share experiences where you've successfully collaborated with others to achieve a common goal, especially in a support or technical environment.
