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- Tasks: Lead the front desk team, ensuring top-notch guest service and smooth operations.
- Company: Join Delta Hotels by Marriott, a global leader in hospitality.
- Benefits: Enjoy free meals, uniform, discounts, pension scheme, and career development opportunities.
- Why this job: Be part of a supportive culture focused on wellbeing and memorable guest experiences.
- Qualifications: 1 year of customer service experience is preferred.
- Other info: This role requires an EU work permit.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Oversee daily operations of guest services, ensuring smooth and efficient service.
- Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all guest service areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Front Desk Supervisor (Reception) employer: Delta Hotels by Marriott Edinburgh
Contact Detail:
Delta Hotels by Marriott Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor (Reception)
✨Tip Number 1
Familiarise yourself with the Delta Hotels by Marriott brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Delta Hotels by Marriott. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Front Desk Supervisor position.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service experience that showcase your ability to handle guest inquiries and complaints effectively. Highlighting your problem-solving skills will set you apart as a candidate.
✨Tip Number 4
Research common challenges faced in hotel reception roles and think about how you would address them. Being able to articulate your strategies for improving guest experiences will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Front Desk Supervisor (Reception)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed teams or oversaw operations, as these are key for the Front Desk Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to handle guest inquiries and complaints effectively.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and team management. These are crucial for ensuring smooth operations at the front desk and providing exceptional guest service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a supervisory role.
How to prepare for a job interview at Delta Hotels by Marriott Edinburgh
✨Showcase Your Customer Service Skills
As a Front Desk Supervisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints. This will demonstrate your capability to maintain high standards of service.
✨Familiarise Yourself with the Hotel Brand
Research Delta Hotels by Marriott and understand their values, mission, and the services they offer. Being knowledgeable about the brand will show your genuine interest in the position and help you align your answers with their expectations during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult guest or coordinating with other departments. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
✨Emphasise Teamwork and Leadership
As a supervisor, you'll need to lead a team. Be ready to discuss your leadership style and how you foster teamwork among staff. Share examples of how you've trained or supported colleagues in the past to highlight your ability to manage and motivate a team.
