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For Companies At a Glance
- Tasks: Lead the delivery of technical solutions and resolve complex issues for enterprise clients.
- Company: Join Apogee, Europe's largest independent managed services provider, known for innovation.
- Benefits: Enjoy a fast-paced environment with opportunities for mentorship and professional growth.
- Why this job: Be part of a team that values technical excellence and customer satisfaction.
- Qualifications: Experience in technical consulting and strong problem-solving skills are essential.
- Other info: Opportunity to work with cutting-edge technologies like Microsoft Azure.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to take the lead in delivering cutting-edge technical solutions for enterprise-level clients? Join Apogee, Europe’s largest independent managed services provider, as a Professional Services Post Sales Lead Technical Consultant. This is an exceptional opportunity to thrive in a fast-paced and customer-focused environment, where you will play a pivotal role in exceeding expectations and ensuring technical excellence. The Professional Services Post Sales Technical Lead Consultant is responsible for resolving complex technical issues for customers, ensuring the smooth installation and deployment of software solutions, and providing expert guidance throughout the process. This role involves working with a team, managing escalated technical challenges, and ensuring that customer expectations are met with high efficiency. The consultant also plays a key part in building strong vendor relationships and mentoring colleagues to ensure continuous improvement in technical support and service delivery. What You Will Do Implement Solutions: Deploy Apogee’s software across diverse infrastructures, including Microsoft Azure and other cloud platforms. Manage Escalations: Take ownership of escalated technical issues, ensuring timely resolutions and attending high-profile customer meetings when required. Drive Best Practices: Develop efficient methodologies to optimise customer satisfaction and service delivery. Foster Vendor Relationships: Ensure seamless collaboration with vendors for technical support and software development. Mentor and Guide: Support the development of Technical Consultants and engineers through coaching and training. Problem-Solve: Utilise remote access tools to diagnose and resolve complex solution and server-related issues. Communicate Effectively: Keep customers and internal stakeholders informed of incident progress and resolutions.You must have advanced technical expertise in network, server, and cloud solutions, alongside experience with print management systems and the ability to lead escalations effectively. Why Apogee?Apogee is at the forefront of innovation in managed print, document, and process technology. With a unique approach to Managed Services and a strong commitment to 24/7 support, we ensure our clients receive exceptional service and solutions tailored to their needs. Join us and be part of a team that values expertise, collaboration, and continuous improvement. Location: Field Based, remote with travel to client sites as required. This role does come with a car or car allowance. Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week). Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment
Professional Services Lead Technical Consultant employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Lead Technical Consultant
✨Tip Number 1
Familiarize yourself with Apogee's software solutions and their deployment processes, especially in cloud environments like Microsoft Azure. This knowledge will help you demonstrate your technical expertise during interviews.
✨Tip Number 2
Highlight any experience you have in managing escalated technical issues or leading teams through complex problem-solving scenarios. Be prepared to share specific examples that showcase your ability to handle high-pressure situations.
✨Tip Number 3
Build a strong understanding of best practices in technical support and service delivery. Research industry standards and be ready to discuss how you can contribute to continuous improvement in these areas at Apogee.
✨Tip Number 4
Network with professionals in the managed services sector, particularly those who have experience with Apogee or similar companies. Engaging with them can provide valuable insights and potentially lead to referrals for your application.
We think you need these skills to ace Professional Services Lead Technical Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Professional Services Lead Technical Consultant position. Understand the key responsibilities and required skills, such as managing escalations and deploying software solutions.
Tailor Your CV: Customize your CV to highlight relevant experience in technical consulting, particularly with enterprise-level clients. Emphasize your expertise in cloud platforms like Microsoft Azure and any experience you have in managing technical challenges.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering technical solutions and your ability to exceed customer expectations. Mention specific examples of how you've successfully resolved complex technical issues in the past.
Highlight Team Collaboration: In your application, emphasize your experience working in teams and mentoring colleagues. This is crucial for the role, so provide examples of how you've contributed to team success and improved service delivery.
How to prepare for a job interview at Apogee Corporation Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with deploying software solutions, especially in cloud environments like Microsoft Azure. Highlight specific projects where you resolved complex technical issues and how you ensured smooth installations.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you handle escalated technical challenges. Prepare examples that illustrate your approach to problem-solving and your ability to manage high-pressure situations effectively.
✨Emphasize Team Collaboration
Since this role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share examples of how you've mentored colleagues or contributed to team success in delivering technical solutions.
✨Build Rapport with the Interviewers
Establishing strong vendor relationships is key in this role. During the interview, engage with your interviewers by asking insightful questions about their processes and challenges, showing your interest in building those relationships.
