Security & Cleaning Operations Manager

Security and Cleaning Operations Manager

Cardiff (multi-site South Wales travel)

Permanent | £45,000 per annum

Bridgestone Group- part of Bright Group International- is a sector specialist recruitment business with a foundation built on exceptional industry knowledge, an extensive professional network, and a passion for connecting high-calibre construction professionals with leading contractors across the built environment.

We are currently recruiting for a Security and Cleaning Operations Manager to join us at Bridgestone, an exciting opportunity for an operational leader with a strong track record in managing multi-site teams across both service lines to play a key role in the successful delivery of security and cleaning services across South Wales.

The Role

This is a hands-on, people-focused role, ideally suited to someone who thrives in a dynamic, multi-site environment. You will be responsible for leading a team of site-based supervisors, ensuring consistently high service standards are delivered in line with client expectations, contractual KPIs and industry regulations.

Key Responsibilities

• Lead and support supervisors across multiple client locations, ensuring service quality and staff performance.
• Monitor and manage workforce scheduling, absence, and leave records, using Guardman software.
• Carry out daily audits to ensure site cleanliness, safety, and security compliance.
• Maintain SIA licensing compliance, ACS accreditation, and prepare for industry inspections.
• Oversee recruitment, onboarding, training and ongoing performance management.
• Monitor stock levels and equipment usage for cost efficiency.
• Build strong client relationships and act swiftly to resolve operational issues.
• Produce regular operational performance reports for senior stakeholders.

What We’re Looking For

• Proven experience managing both security and cleaning services across commercial or industrial sites.
• A proactive leader with strong interpersonal and communication skills.
• Confident using security workforce management software (ideally Guardhouse/Guardman).
• SIA licence holder with in-depth knowledge of ACS requirements.
• Full UK driving licence and flexibility to travel across South Wales.
• Organised, resilient, and solutions-focused.

Desirable

• IOSH Managing Safely or equivalent H&S qualification.
• Experience tendering or onboarding new client contracts.
• Familiarity with ISO standards and external audits.

The Bridgestone Benefits

• With our Medical Cash Plan, you can claim back on everyday healthcare expenses, including optical, dental, and chiropractic care—ensuring your wellbeing is always a top priority.
• Join us in our mission to make a positive impact – we plant a tree for every new team member. Welcome to EmployTREE!
• Enjoy Corporate Boxes at Wembley and Principality Stadium, giving you access to exclusive events and unforgettable experiences at two of the world’s most iconic venues
• Benefit from discounted wellbeing, alternative therapies, and treatments—enjoy reduced rates on services that support your physical and mental health
• Join us in celebrating our annual achievements at the Group Ball, hosted at a secret UK location for a night of celebrations
• 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition
• Enjoy exclusive discounts on high street brands and gym memberships—helping you save on everyday purchases while staying active and health
• Access 24/7 counselling, advice, and Employee Assistance Program (EAP) services—providing round-the-clock support whenever you need it

Bridgestone is part of Bright Group International (BGI) are parent brand for a number of global talent & technology companies, serving a varied group of customers from Waste & Recycling to Artificial Intelligence. As an international multi-brand group, we build careers, futures, and business communities where diversity, innovation, and growth are at the heart of everything.