Senior Claims Team Leader

Job Title: Senior Claims Team Leader – Real Estate

Location: Glasgow or Chelmsford (Office Based)

Salary: Between £40k – £45k (pa)

The Opportunity:

We’re offering a fantastic opportunity to join our high-performing Real Estate Team as a Senior Claims Team Leader. You'll play a key role in driving team success, managing workflow, and ensuring top-tier service delivery for our clients.

Your Responsibilities Will Include:

• Leading and managing a team of desk-based Real Estate claims handlers
• Allocating new claims and ensuring effective team workflow
• Managing the review and distribution of Real Estate reports
• Handling technical referrals and complaint escalations
• Conducting monthly 1:1s and completing performance appraisals
• Supporting account management and operational planning
• Identifying team training needs and implementing development plans
• Ensuring holiday cover, managing authorisations, and maintaining team efficiency
• Monitoring the full lifecycle of claims to ensure timely and accurate outcomes
• Assisting with other ad hoc duties as required

About You – Knowledge and Experience:

• 3+ years’ experience in property claims (domestic or commercial)
• 3+ years in a team leader or supervisory role
• Strong leadership and decision-making capabilities
• Excellent communication and stakeholder management skills
• Organised, resilient, and confident in high-pressure environments
• Comfortable managing multiple priorities and motivating teams to hit performance goals
• Proficient in Microsoft Word and Excel
• Flexible and open to occasional travel

Skills That Will Be Developed in the Role:

• Strategic team leadership
• Advanced claims handling knowledge
• Client relationship management
• People development and performance coaching
• Exposure to a wide range of high-value property claims

What You’ll Get:

• Performance-based bonus
• Private healthcare
• Contributory pension scheme (up to 12% employer contributions)
• Life assurance (up to 10x annual salary)
• 28 days holiday plus Bank Holidays
• Option to buy or sell up to 5 days’ leave
• Employee discounts and wellbeing resources

Ready to take the lead in one of the UK’s most respected claims divisions?