Contact Centre Operational Lead

Social network you want to login/join with: col-narrow-left Client: Location: Stockton-on-Tees, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: b203ea1f7c3b Job Views: 4 Posted: 02.07.2025 Expiry Date: 16.08.2025 col-wide Job Description: About The Role Are you a proactive, strategic leader ready to drive excellence at the heart of urgent healthcare? As the Contact Centre Operational Lead for Practice Plus Group\’s 111 call centre in Stockton, you will play a pivotal role in delivering safe, responsive, and compassionate care to thousands of patients every day. You’ll lead, inspire, and develop a high-performing team of clinical and non-clinical staff, ensuring operational excellence, regulatory compliance, and outstanding patient experiences. If you’re passionate about making a real difference in urgent care , thrive in fast-paced environments , and have a proven track record of contact centre leadership , this is your opportunity to shape the future of NHS 111 delivery. Working Hours & Benefits Enjoy a full-time role with a balanced 37.5-hour workweek — including weekends and bank holidays — offering you the chance to make a real impact when it matters most. In return for your leadership and dedication, you’ll receive a competitive annual salary of £45,000, alongside the opportunity to grow your career in a vital healthcare setting. #J-18808-Ljbffr