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- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Pandora, the world's largest jewellery company, known for its sustainability and innovative culture.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a unique jewellery uniform allowance.
- Why this job: Be part of a recognised 'Best Place to Work' and inspire others while achieving personal growth.
- Qualifications: Previous retail experience preferred; strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for career progression and a supportive work culture await you!
Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The supervisor is our brand ambassador and in this role, you will oversee the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers. Enjoying a fast-paced, sometimes high-pressured retail environment is essential.
Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team's sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What to expect from the role:
- Sales floor: Hold the daily team briefs, sharing store's KPIs, and motivate the team in beating these. Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store. Monitor store sales figures. Handle serious complaints that have been escalated.
- Personal sales: Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity. Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities and needs.
- Store operations: Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned. Cashing up and reconciling the till systems. Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required. Assisting with product and POS deliveries; unloading and storing in the correct spaces in store. Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team. Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe.
The successful candidate:
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs.
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values.
- A well-presented appearance with a taste for desirable products and a passion for retail.
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
- A competitive hourly rate of pay.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
- Generous employee discount.
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts.
- Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more.
- Parties, incentives and gifts throughout the year.
If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.
Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
Supervisor -Burnley, 24hr employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor -Burnley, 24hr
✨Tip Number 1
Familiarise yourself with Pandora's product range and values. Being knowledgeable about the brand will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated a team in previous roles. Highlighting your ability to inspire others can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with sales targets and how you've successfully driven sales in past positions. This is crucial for a supervisor role, so be ready to provide specific examples.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle complaints and provide exceptional service. This aligns perfectly with the expectations for the role.
We think you need these skills to ace Supervisor -Burnley, 24hr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your achievements in driving sales and providing excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Pandora brand and your understanding of their values. Mention specific examples of how you've motivated teams and achieved sales targets in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, adaptability, and leadership. Provide examples of how you've successfully coached teams and handled challenging situations in a retail environment.
Show Enthusiasm for the Brand: Demonstrate your enthusiasm for Pandora and its products in your application. Mention any personal experiences with the brand or how you align with their commitment to sustainability and customer service.
How to prepare for a job interview at PANDORA
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment and specifically for Pandora's products. Share examples of how you've previously driven sales and provided excellent customer service, as this aligns with the company's values.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached others to achieve their targets in past roles.
✨Know the Brand Inside Out
Familiarise yourself with Pandora's product range and brand values. Being able to discuss specific products and how they resonate with customers will show your commitment and understanding of the brand.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as customer complaints or team conflicts. Think of examples from your experience where you successfully resolved issues, demonstrating your problem-solving skills and ability to maintain a positive store environment.
