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- Tasks: Support IT systems and assist staff with technical issues daily.
- Company: Join Miller’s Vanguard, a leader in supermarket support for over 40 years.
- Benefits: Enjoy training, fun days, a pension scheme, and 32 days of holiday.
- Why this job: Gain hands-on experience in a dynamic environment with growth opportunities.
- Qualifications: No specific qualifications required; just a passion for IT and problem-solving.
- Other info: Be part of a supportive team with access to state-of-the-art facilities.
The predicted salary is between 28800 - 43200 £ per year.
Reporting directly to the Infrastructure Manager, the Infrastructure Support Engineer will provide effective IT assistance across all aspects of the business and will support the IS Manager, the Infrastructure & Security Manager, and the Applications Manager. The role involves supporting and maintaining Microsoft Server and Desktop operating systems, along with general maintenance of all IT-related hardware/software. The position offers exposure to a broad range of IT projects and activities. The primary focus is on supporting office-based staff with their equipment and environment. Assist other IT department members with project workload as requested.
PRINCIPAL ACCOUNTABILITIES
- Escalating IT issues to managers when necessary
- Diagnosing and resolving technical issues
- Assisting with IT projects as instructed by the IS Manager
- Providing desktop and server support
- Supporting and maintaining MS Desktops and Servers
- Setting up and configuring new laptops, desktops, and mobile devices
- Installing authorized software on laptops, desktops, and mobile devices
- Applying security updates and upgrades to devices and keeping them current
- Fault finding on laptops, desktops, and mobile devices
- Completing internal user moves, including phones
- Patching network and phones
SPECIAL FEATURES / ATTRIBUTES
- Contributing to projects managed by the Infrastructure & Security Manager
KEY PERFORMANCE INDICATORS
- Resolving IT issues affecting internal customers
- Ensuring field staff have access to working equipment and applications
Infrastructure Support Engineer employer: Miller’s Recruitment
Contact Detail:
Miller’s Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft Server and Desktop operating systems, as well as common IT hardware and software. This knowledge will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Miller’s Vanguard on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT support and infrastructure management. Showing that you're knowledgeable about current technologies and best practices can impress the hiring managers at Miller’s Vanguard.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Server and Desktop operating systems. Include specific examples of how you've diagnosed and resolved technical issues in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with IT projects and your ability to assist team members, as well as your commitment to maintaining high standards of service.
Showcase Technical Skills: List your technical skills clearly, especially those related to desktop and server support, software installation, and security updates. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Team Collaboration: Emphasise your experience working in teams and assisting colleagues with project workloads. This is crucial for the role, as it involves supporting other IT department members and contributing to various projects.
How to prepare for a job interview at Miller’s Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in Microsoft Server and Desktop operating systems. Brush up on troubleshooting techniques for both hardware and software, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Your Team Spirit
This role involves collaborating with various IT department members. Be prepared to discuss examples of how you've worked effectively in a team setting, especially in high-pressure situations where you had to support others.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as diagnosing a technical issue or managing user moves. Practise articulating your thought process clearly and logically, as this will showcase your analytical skills.
✨Highlight Your Project Experience
Since the role involves assisting with IT projects, be ready to talk about any relevant experience you have. Discuss specific projects you've contributed to, your role in them, and the outcomes, as this will demonstrate your ability to handle project workloads.
