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- Tasks: Engage with residents, manage housing issues, and ensure community safety daily.
- Company: Join Peabody, a community-focused organisation dedicated to improving lives.
- Benefits: Enjoy flexible working, 30 days leave, and a generous pension scheme.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Customer service experience in housing management is preferred; must be organised and resilient.
- Other info: A basic DBS check is required; hybrid work options available.
The predicted salary is between 28800 - 43200 £ per year.
Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear residents’ concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help.
As a Neighbourhood Manager, you’ll work in your designated neighbourhood with a requirement to work from the Brent office. You’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of their needs.
Your role covers all aspects of housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction.
You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you’re creative in your problem solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you.
To be successful in this role, you’re:
- experienced within a customer facing role, preferably within housing management and ideally within the social housing sector
- knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding
- resilient with a positive, flexible, compassionate and can-do approach
- organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively
- prepared to undertake a level 3 qualification in Housing Management if not already held.
This role will require a basic DBS check.
Here are just a few of the benefits of working at Peabody:
- Flexible and hybrid working
- 30 days' annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
Closing date: 15th July 2025 at midnight.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Neighbourhood Manager employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges and concerns of residents in your neighbourhood will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums related to social housing to build relationships and gain insights that could be beneficial for your application.
✨Tip Number 3
Showcase your problem-solving skills through real-life examples. Prepare to discuss specific situations where you've successfully resolved issues or improved services, as this aligns with the creative solutions aspect of the role.
✨Tip Number 4
Research Peabody's values and recent initiatives. Being knowledgeable about the organisation's mission and current projects will allow you to tailor your conversation and show how you can contribute to their goals.
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, particularly in housing management. Emphasise any relevant skills in tenancy and leasehold management, as well as your ability to handle diverse caseloads.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and your commitment to supporting residents. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to build relationships.
Showcase Relevant Qualifications: If you have a level 3 qualification in Housing Management, be sure to mention it. If not, express your willingness to undertake this qualification, showing your commitment to professional development in the field.
Highlight Your Soft Skills: As a Neighbourhood Manager, soft skills are crucial. Highlight your resilience, compassion, and organisational abilities in your application. Provide examples of how you've successfully managed challenges in previous roles.
How to prepare for a job interview at Peabody
✨Show Your People Skills
As a Neighbourhood Manager, you'll be the face of Peabody, so it's crucial to demonstrate your ability to build relationships. Be prepared to share examples of how you've successfully engaged with residents or resolved conflicts in previous roles.
✨Highlight Your Experience in Housing Management
Make sure to discuss your background in housing management and any relevant experience in the social housing sector. This will show that you understand the unique challenges and responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
The role requires creative solutions to various issues. Prepare to discuss specific instances where you've identified problems and implemented effective solutions, especially in a community or customer-facing context.
✨Be Ready to Discuss Organisational Skills
With a diverse caseload, being organised is key. Share how you prioritise tasks and manage your time effectively, perhaps by giving examples of how you've handled multiple responsibilities in past positions.
