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- Tasks: Support and manage a cutting-edge payment gateway in a dynamic tech environment.
- Company: Join TNS, a forward-thinking company driving success through innovation and teamwork.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to work with advanced technologies.
- Why this job: Be part of an expanding Payments Processing business and enhance your technical skills while making an impact.
- Qualifications: Experience with Linux systems, AWS, and SQL; problem-solving skills are essential.
- Other info: Opportunity for 24/7 on-call support and involvement in major incident management.
The predicted salary is between 36000 - 60000 £ per year.
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- To be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support of Release and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI's and update service documentation.
- Support and help maintain PCI DSS Compliance.
- Provide Support for Disaster Recovery activities.
- Partake in 24/7 on-call rota.
- Collaboration between the different teams, sharing knowledge and help support other members of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams.
Qualifications
Essential
- Several years’ experience of Linux based systems.
- Working within an AWS environment.
- Knowledge of:
- General SQL administration and support.
- Able to setup maintenance tasks.
- Carry out queries against tables.
- Excellent problem-solving skills.
Desirable
- Docker or Kubernetes Istio experience within an AWS environment.
- Supporting Java based applications.
- General Payments experience and supporting payments switches.
- Knowledge of ITIL framework.
Candidate Requirements:
- Team player who will collaborate with other teams.
- Fast learner and adaptable.
- Strong problem-solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment.
- Customer focused with proven customer service skills.
- Attention to detail.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Application Support Analyst – Payments and Orchestration Services employer: Transaction Network Services (TNS)
Contact Detail:
Transaction Network Services (TNS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services
✨Tip Number 1
Familiarise yourself with the AWS environment and the specific technologies mentioned in the job description, such as Maria DB, Aurora, DynamoDB, and MySQL. Having hands-on experience or projects that showcase your skills in these areas can set you apart.
✨Tip Number 2
Brush up on your problem-solving skills, especially in relation to incident management and root cause analysis. Be prepared to discuss past experiences where you've successfully resolved technical issues, as this will demonstrate your capability in a high-pressure environment.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've collaborated with different teams in previous roles. Highlighting your experience in knowledge transfer and training others can also be beneficial, as this aligns with the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in payment processing and security compliance, particularly PCI DSS. Being knowledgeable about current industry standards will not only impress during interviews but also show your commitment to the field.
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Application Support Analyst position. Familiarise yourself with the technical skills mentioned, such as Linux systems, AWS environment, and SQL administration.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical knowledge, problem-solving abilities, and any experience with payment systems or AWS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific experiences that demonstrate your ability to support applications and work collaboratively within a team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Transaction Network Services (TNS)
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux systems and AWS environments. Highlight specific projects or tasks where you successfully managed application support or resolved incidents, as this will demonstrate your technical prowess.
✨Understand Payment Processing
Familiarise yourself with payment orchestration and the technologies involved, such as SQL databases and payment switches. Being able to speak knowledgeably about these topics will show your genuine interest in the role and the industry.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your logical approach and the outcomes of your actions.
✨Emphasise Team Collaboration
Since the role requires collaboration with various teams, be ready to discuss your experiences working in a team environment. Share instances where you contributed to knowledge sharing or supported colleagues, showcasing your teamwork skills.
