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- Tasks: Provide on-site IT support across multiple locations, resolving technical queries and hardware issues.
- Company: Join a leading organisation in the sports and entertainment industry.
- Benefits: Competitive pay rate of £150 - £188 per day with potential for contract extension.
- Why this job: Gain hands-on experience in a dynamic environment while supporting cutting-edge technology.
- Qualifications: Experience in IT support, knowledge of Windows, Apple devices, and Microsoft Intune required.
- Other info: Immediate start available; perfect for tech-savvy individuals looking to make an impact.
Role: On-Site IT Support Engineer
Industry: Sports / Entertainment
Type: Contract, Inside IR35
Location: West London
Pay Rate: £150 - £188 per day
Duration: 3 Months
Start Date: ASAP / Immediate
Role Requirements:
- Provide technical on-site, user facing support across multiple local sites
- Provide 1st & 2nd Line on-site technical IT infrastructure support
- Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)
- Communicate effectively with the customer and manage technical queries in line with company standards and SLAs
- Prioritise, and resolve technical queries and service requests
- Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues
Required Skills & Experience:
- Demonstrable experience working as an on-site, user-facing IT Support Engineer
- Strong working knowledge of IT infrastructure support (Windows 10/11, AD, Apple OSX/iOS, SCCM)
- Proficient in using and administering Microsoft Intune (deploying builds, policies and applications)
- Experience supporting Apple Mac & iOS devices
- Good networking support experience (patching, diagnosing connectivity issues)
- Comfortable working with and supporting 3rd parties
- Bespoke application and systems support
- Office365 & Azure experience
- Ability to manage time effectively and work both autonomously and as part of a team
- Ability to travel independently to various local sites
On-Site IT Support Engineer employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune, Office365, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the sports and entertainment industry. Attend local meetups or online forums where IT support roles are discussed. This can help you gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during interviews. Be ready to discuss specific scenarios where you've successfully resolved technical issues, especially in a user-facing role.
✨Tip Number 4
Show your enthusiasm for the role and the company during any interactions. Research the organisation's culture and values, and be prepared to explain how you align with them, which can make a positive impression.
We think you need these skills to ace On-Site IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an On-Site IT Support Engineer. Focus on your skills in Microsoft Intune, Office365, and networking, as well as any experience with Apple devices.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job requirements. Mention your ability to provide 1st and 2nd line support, and give examples of how you've effectively communicated with users in previous roles.
Showcase Technical Skills: In your application, clearly outline your technical skills related to IT infrastructure support, including Windows 10/11, AD, and Azure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at CPS Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Intune, Office365, and Azure. Highlight specific examples of how you've successfully resolved technical issues in the past, especially in a user-facing role.
✨Demonstrate Effective Communication
Since you'll be interacting with users and stakeholders, practice explaining technical concepts in simple terms. This will show that you can communicate effectively and manage queries in line with company standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot hardware or networking issues and be ready to walk the interviewer through your thought process.
✨Emphasise Teamwork and Autonomy
Discuss your ability to work both independently and as part of a team. Provide examples of how you've collaborated with colleagues or supported third parties while also managing your own tasks effectively.
