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For Companies At a Glance
- Tasks: Join our friendly team to provide great customer service and support store operations.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and a 30% discount on products.
- Why this job: Be part of a supportive culture that prioritizes your wellbeing and personal development.
- Qualifications: Must be 18+, with great people skills and a positive approach to problem-solving.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 08-04-2025
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you provided excellent service or resolved a customer's issue, as this will demonstrate your suitability for the role.
✨Tip Number 3
Since the role involves varied shifts, highlight your flexibility in working hours. Mention any previous experience you have with shift work or your willingness to adapt to different schedules.
✨Tip Number 4
Engage with the Co-op community online. Follow their social media channels and participate in discussions. This shows your genuine interest in the company and can provide insights into their culture.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, such as providing friendly service and supporting your colleagues.
Highlight Relevant Experience: Even though no CV is needed, make sure to mention any relevant experience or skills in your application. Focus on your customer service abilities, teamwork, and flexibility in working different shifts.
Complete Online Assessments: Prepare to complete the two online assessments as part of the application process. Set aside around 20 minutes to focus on these tests without distractions, as they are crucial for your application.
Show Your Enthusiasm: In your application, express your genuine interest in working at Co-op. Mention how you align with their values of community support and inclusivity, and how you can contribute to making customers' days better.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide friendly and thoughtful service. Prepare examples of how you've successfully helped customers in the past, showcasing your ability to respond to queries and deliver a great shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration among team members. Be ready to discuss how you have worked with others to solve problems or improve customer experiences. Highlight any specific instances where teamwork made a difference.
✨Emphasize Flexibility
The role requires working varied shifts, including late evenings and weekends. Make sure to express your willingness to adapt to different schedules and your positive approach to change during the interview.
✨Connect with Co-op's Values
Familiarize yourself with Co-op's commitment to community and inclusivity. During the interview, share your thoughts on how you can contribute to these values and support local activities, showing that you align with their mission.
