Experienced Customer Experience Coordinator in Northwich

Our client, an international engineering and manufacturing organisation based in the Northwich area, is now looking to recruit an experiencedCustomer Service Administrator / Sales Administratorto join their team.

The successful canddiate must have either extensive B2B customer service experience OR experience from within a very similar role.

The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!!!

Key Responsibilities

• Respond to service enquiries via multiple channels including email and telephone
• Manage and send service contract renewals
• Maintain and administer the service library and related documentation
• Liaise with site representatives to schedule and confirm dates forservices
• Collect and record feedback on quotations and contract renewals
• Provide general support to the Service Department team to ensure efficient operations

Ideal Candidate Profile

Proven background in customer service with a strong understanding of excellent customer service practices

• Proficient in Microsoft Office applications, especially Excel
• Strong attention to detail and problem-solving skills