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For Companies At a Glance
- Tasks: Lead the teller line, manage operations, and deliver top-notch customer service.
- Company: Join United Community, a diverse and inclusive banking institution.
- Benefits: Competitive salary, career advancement opportunities, and a supportive work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping customers.
- Qualifications: 3+ years in banking or cash handling, with strong communication skills.
- Other info: Full-time role with a focus on teamwork and professional growth.
The predicted salary is between 25000 - 34000 £ per year.
United Community is seeking a Head Teller to join our team. As the Head Teller, you will manage the daily operations of the teller line, supervise and train tellers, and provide exceptional customer service. Attention to detail and multitasking skills are essential.
Responsibilities:
- Manage daily teller line operations, process transactions, and balance the vault
- Supervise and train tellers to ensure excellent customer service and policy adherence
- Assist customers with account inquiries, deposits, withdrawals, and transactions
- Identify cross-selling opportunities for bank products and services
- Ensure accuracy and efficiency in teller transactions
Requirements:
- 3+ years banking or cash handling experience, including teller training
- Strong attention to detail and multitasking ability
- Excellent verbal and written communication skills
- Participation in compliance training, including Bank Secrecy Act/anti-money laundering
Conditions of Employment:
- Pass a criminal background and credit check
- This is a full-time, non-remote position
We are an Equal Opportunity Employer that values diversity and inclusivity. Reasonable accommodations are available for individuals with disabilities.
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Finance and Sales
- Industries: Banking
Head Teller employer: United Community
Contact Detail:
United Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Teller
✨Tip Number 1
Familiarise yourself with the specific banking products and services offered by United Community. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of compliance regulations, especially the Bank Secrecy Act and anti-money laundering practices. Being well-versed in these areas will show that you take the responsibilities of a Head Teller seriously.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams or training staff. Highlighting your leadership skills will be crucial, as supervising and training tellers is a key part of the Head Teller role.
✨Tip Number 4
Practice your customer service scenarios. As a Head Teller, you'll need to handle various customer inquiries and issues, so being able to articulate your approach to exceptional service will set you apart from other candidates.
We think you need these skills to ace Head Teller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Teller. Familiarise yourself with the daily operations, customer service expectations, and the importance of compliance training.
Tailor Your CV: Highlight your relevant banking or cash handling experience in your CV. Emphasise your skills in managing operations, supervising staff, and providing excellent customer service to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and multitasking abilities. Mention specific examples from your past experiences that demonstrate your capability to manage a teller line effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at United Community
✨Showcase Your Banking Experience
Make sure to highlight your 3+ years of banking or cash handling experience during the interview. Be prepared to discuss specific situations where you managed transactions or trained others, as this will demonstrate your capability for the Head Teller role.
✨Emphasise Attention to Detail
Since attention to detail is crucial for this position, share examples of how you've ensured accuracy in previous roles. Discuss any processes you implemented to minimise errors and improve efficiency in teller transactions.
✨Demonstrate Customer Service Skills
As a Head Teller, providing exceptional customer service is key. Prepare to talk about your approach to handling customer inquiries and resolving issues. Use specific examples that showcase your communication skills and ability to maintain a positive customer experience.
✨Prepare for Compliance Questions
Given the importance of compliance training in banking, be ready to discuss your knowledge of regulations like the Bank Secrecy Act and anti-money laundering practices. This will show your commitment to maintaining high standards in the financial industry.
