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For Companies At a Glance
- Tasks: Be the go-to person for major accounts, handling orders and ensuring customer satisfaction.
- Company: Join a leading global manufacturer of specialist engineering products.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic team environment.
- Why this job: Great opportunity to develop your skills in a supportive, tech-focused company with a strong reputation.
- Qualifications: Experience in customer service or inside sales, preferably in a technical or engineering setting.
- Other info: Office-based role in Stamford, Lincolnshire with occasional travel.
The predicted salary is between 30000 - 35000 £ per year.
Location: Stamford, Lincolnshire (Office-based)
Type: Full-time, Permanent
Salary: £30,000 - £35,000
We are working with a leading global manufacturer of specialist engineering products who are looking for a proactive and customer-focused Customer Support Agent to join their sales support team. This is an ideal opportunity for someone with experience in customer service or inside sales, particularly within a technical, B2B, or engineering environment. You will be the key point of contact for major accounts, ensuring their needs are met from order through to delivery and startup, providing accurate updates, resolving queries, and contributing to long-term customer satisfaction.
Key Responsibilities:
- Manage inbound customer enquiries via email, phone, and chat
- Enter customer purchase orders, raise invoices, and prepare shipping documentation
- Maintain accurate customer data in SAP and internal CRM systems
- Act as the main point of contact for key accounts from order through to commissioning
- Provide updates on delivery timelines, changes, and service scheduling
- Coordinate with internal teams to meet deadlines and service levels
- Proactively support continuous improvement initiatives and KPIs
- Participate in annual customer review meetings and identify upsell opportunities
- Expedite backorders and process returns
What You’ll Bring:
- 2-4 years experience in customer service, order processing, or inside sales
- Background supporting technical or engineering products preferred
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with SAP and CRM systems is a strong advantage
- Organised, detail-oriented, and confident working across multiple departments
- Excellent communication and relationship-building skills
- Degree or equivalent experience in a business, technical, or related field preferred
- Willingness to travel occasionally
Locations
Customer Support Agent in Stamford, Lincolnshire employer: TXM Recruit
Contact Detail:
TXM Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Stamford, Lincolnshire
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the technical aspects of what they offer will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in a B2B context. Practice articulating how you would handle customer queries and provide updates, as this is crucial for the Customer Support Agent role.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare examples from your past experience that showcase your problem-solving skills and ability to manage customer relationships. Be ready to discuss how you've contributed to customer satisfaction in previous roles.
We think you need these skills to ace Customer Support Agent in Stamford, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or inside sales, especially within technical or engineering environments. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with customer support and how it aligns with the responsibilities of the Customer Support Agent position.
Highlight Technical Skills: Since the role involves working with SAP and CRM systems, emphasise any experience you have with these tools. If you have proficiency in Microsoft Office, make sure to mention it as well.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and internal teams. This is crucial for the role, so demonstrating your relationship-building skills will set you apart.
How to prepare for a job interview at TXM Recruit
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or inside sales, especially if it's within a technical or engineering context. Be prepared to discuss specific examples of how you've successfully resolved customer queries and contributed to their satisfaction.
✨Familiarise Yourself with SAP and CRM Systems
Since experience with SAP and CRM systems is a strong advantage, take some time to brush up on these tools. If you have prior experience, be ready to explain how you've used them effectively in past roles.
✨Demonstrate Your Organisational Skills
As the role requires managing multiple accounts and coordinating with various teams, it's crucial to demonstrate your organisational skills. Prepare to share examples of how you've managed competing priorities and maintained accuracy in your work.
✨Prepare Questions About Continuous Improvement
The company values continuous improvement initiatives, so come prepared with thoughtful questions about their current processes. This shows your proactive mindset and genuine interest in contributing to their goals.
