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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Thérapie Clinic is Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy amazing commission opportunities and a supportive environment for professional growth.
- Why this job: Fast-paced role with potential for high earnings and a focus on client satisfaction.
- Qualifications: Must be a qualified Beauty Therapist with experience in customer service.
- Other info: Join a dynamic team dedicated to creating an outstanding client experience.
The predicted salary is between 24000 - 42000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Stratford Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance. We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
Client Experience and Sales Specialist Stratford employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist Stratford
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and aesthetics industry. Being knowledgeable about current treatments and products will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since this position requires excellent client interaction, being able to demonstrate your ability to handle various client situations will set you apart during the interview.
✨Tip Number 3
Research Thérapie Clinic's values and mission. Understanding their commitment to client satisfaction and revenue growth will help you align your answers with their expectations and show that you're a great fit for their team.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your problem-solving abilities and sales performance. Being ready to discuss how you've successfully managed client relationships or driven sales will demonstrate your capability for the role.
We think you need these skills to ace Client Experience and Sales Specialist Stratford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Client Experience and Sales Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in client service and sales. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to deliver outstanding client service and drive sales performance, as mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Thérapie Clinic
✨Showcase Your Client Service Skills
Since the role focuses heavily on client satisfaction, be prepared to share specific examples of how you've delivered outstanding service in previous positions. Highlight any experiences where you resolved complaints or received positive feedback from clients.
✨Demonstrate Sales Acumen
This position requires strong sales performance, so come ready to discuss your experience with upselling and cross-selling. Prepare to explain how you've met or exceeded sales targets in the past, and think of strategies you could implement at Thérapie.
✨Understand the Brand and Its Values
Familiarise yourself with Thérapie Clinic's mission and values. During the interview, express how your personal values align with theirs and how you can contribute to creating a positive environment for both clients and team members.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle multiple tasks in a fast-paced environment. Practice articulating your thought process and decision-making skills in these situations.
