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- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading UK leisure business, part of a global group with 62,000 employees.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a fun, dynamic team with opportunities for personal growth and social events.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including nights and weekends; perfect for students!
All potential applicants are encouraged to scroll through and read the complete job description before applying. Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member employer: Genting Casinos UK Ltd. Careers
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an in-person chat, let your bubbly personality shine through. This role is all about creating a positive experience for customers, so demonstrating your passion can set you apart.
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially the specific environment of casinos. Understanding the unique aspects of working in a casino setting, such as the importance of health and safety regulations, will show that you're serious about the role and ready to contribute.
✨Tip Number 3
Network with current or former employees of Genting Casinos if possible. They can provide valuable insights into the company culture and what it takes to succeed in the role. Plus, having a connection can sometimes give you an edge in the application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working nights and weekends, showing that you're open to various schedules can demonstrate your commitment and willingness to be a team player.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hospitality Team Member position. Understand the key responsibilities and skills required, such as customer service excellence and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you demonstrated excellent customer care, cash handling, or food and drink preparation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your bubbly personality and passion for customer service. Mention specific examples of how you've contributed to a positive customer experience in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for customer service.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and employee benefits will help you align your answers with what they are looking for in a candidate.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Prepare examples of how you've successfully worked in a team environment, contributed to business improvement, or handled challenges collaboratively.
✨Prepare for Practical Scenarios
Expect questions about handling cash, serving food and drinks, and maintaining hygiene standards. Think of specific situations where you demonstrated these skills, as practical experience can set you apart from other candidates.
