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For Companies At a Glance
- Tasks: Support the Store Manager in creating an exceptional shopping experience and leading a dynamic team.
- Company: Join Lucy & Yak, a vibrant brand committed to sustainability and community engagement.
- Benefits: Enjoy a full-time role with a competitive salary and opportunities for personal growth.
- Why this job: Be part of a fun, customer-focused culture that values teamwork and creativity.
- Qualifications: Previous supervisory experience and strong leadership skills are essential.
- Other info: Based in Bristol, this role offers a chance to connect with customers and build community.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an amazing Assistant Manager to support the Bristol Manager & team! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community. You are an expert in customer service & shop standards. Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs.
What you'll be doing...
- Customer-Centric Approach
Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. - Team Development, Coaching & Training
Lead by example, promoting a positive and dynamic work environment. Motivate and inspire team members to achieve individual and collective goals. Provide instant feedback to team members, acting as a coach to enhance individual and team performance. Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible. - Sales
Partner with the Store Manager to meet sales targets and KPIs. Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience. - Operational Support
Oversee daily store operations, including opening and closing procedures. Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere. Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals. Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. - Stock Management
Assist with effective stock management to optimise inventory levels. Contribute to minimising stock discrepancies and ensuring product availability. Arrange & plan stock takes and recalls with your Store Manager. - Community Engagement
Organise, plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere. Build an engaged community by connecting with customers both in-store and through social media.
What are we looking for?
- A people person: You thrive on building connections and making customers feel at home.
- Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!
- Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.
- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
- Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm.
- Previous customer facing supervisory/team management experience is essential.
- 2yrs of customer facing experience is essential.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to drive sales and achieve targets.
- Good understanding of social media platforms (Instagram, Facebook, TikTok, etc).
- Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet.
The fine print
Salary based on experience. Full time - 37.5hr per week. Based in Bristol. Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications. Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.
Assistant Store Manager employer: Lucy & Yak
Contact Detail:
Lucy & Yak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Lucy & Yak's brand values and products. Being able to speak passionately about their mission and sustainability efforts will show your genuine interest and alignment with the company.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated team members or improved customer service, as this will demonstrate your leadership skills.
✨Tip Number 3
Engage with Lucy & Yak on social media before your interview. Comment on their posts or share your thoughts about their products. This shows your enthusiasm for the brand and helps you stay updated on their latest initiatives.
✨Tip Number 4
Think about creative ideas for community engagement events that you could propose during your interview. This will showcase your proactive approach and understanding of the role's responsibilities.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Brand: Before applying, immerse yourself in Lucy & Yak's values, products, and mission. This will help you tailor your application to reflect your passion for the brand and demonstrate your customer-centric approach.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer-facing supervisory or team management experience. Provide specific examples of how you've motivated teams, driven sales, and created exceptional customer experiences.
Showcase Your Leadership Skills: Make sure to illustrate your leadership style in your application. Discuss how you lead by example, coach team members, and foster a positive work environment. This is crucial for the Assistant Store Manager role.
Tailor Your Application: Customise your cover letter to address the specific responsibilities mentioned in the job description. Mention your understanding of stock management, community engagement, and operational support, showing that you are well-prepared for the role.
How to prepare for a job interview at Lucy & Yak
✨Know Your Stuff
Make sure you have a solid understanding of Lucy & Yak's products, values, and mission. Being able to discuss their sustainability efforts and customer service philosophy will show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in coaching and motivating others, as well as any specific achievements related to sales targets or team development.
✨Emphasise Customer-Centricity
Be ready to discuss how you would create exceptional shopping experiences for customers. Share your ideas on fostering a customer-focused culture and how you’ve exceeded customer expectations in previous roles.
✨Engage with Community Initiatives
Think about ways you can contribute to community engagement through events or social media. Be prepared to share your thoughts on how to build connections with customers both in-store and online.
