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- Tasks: Manage franchise performance by analysing sales data and improving operational efficiency.
- Company: Join Krispy Kreme, a beloved brand known for its iconic doughnuts since 1937.
- Benefits: Enjoy comprehensive benefits, employee discounts, PTO, and education reimbursement.
- Why this job: Be part of a culture that values community, joy, and sustainability while making a real impact.
- Qualifications: 6+ years in business analytics or franchise operations; strong data visualisation skills required.
- Other info: Work cross-functionally with teams and franchisees to drive data-driven decisions.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
Krispy Kreme’s Franchise Performance Manager will play a critical role in improving our franchise partners’ profitability by enhancing visibility into our network’s sales & product mix, financials, and operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and experience in data integration and dashboard visualization.
A TASTE OF WHAT YOU WILL BE DOING:
- Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals.
- Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries (e.g., Smartsheet), and OCR tools (e.g., Adobe).
- Franchisee Collaboration: Work closely with franchise partners to streamline data collection processes and improve reporting consistency.
- Data Integration & Automation: Collaborate with IT teams to establish API integrations and automate data flow into platforms like Snowflake.
- Dashboard Development: Design and implement Power BI dashboards that provide actionable insights for franchise and corporate leadership.
- Performance Analysis & Recommendations: Continuously analyze data to identify trends, uncover inefficiencies, and recommend strategies to enhance franchise performance.
YOUR RECIPE FOR SUCCESS:
- 6+ years in business analytics, franchise operations, or a related role within QSR, retail, or multi-unit businesses.
- Experience working with franchisees or external partners on performance management.
- Proficiency in data visualization tools (Power BI, Tableau, or similar).
- Familiarity with data storage and integration platforms (Snowflake, APIs, ETL processes).
- Understanding of POS systems and financial reporting.
- Strong stakeholder management and communication skills.
- Ability to work cross-functionally with IT, operations, and franchise partners.
- Problem-solving mindset with a focus on driving data-driven decisions.
BENEFITS:
- Comprehensive benefits (medical, vision, and dental insurance)
- Employee discount program
- 401K plan
- PTO and “dream” days
- Company events
- Education Reimbursement
- Adoption Assistance
- Life Insurance
- FSA/HSA Plans
- Pet Insurance
Learn more at www.kkbenefits.com
WHY KRISPY KREME?
At Krispy Kreme, we focus on:
- Loving People: Our global culture is best captured by our Leadership Mix, a dozen behaviours that define how we work with one another across the world and give back to our communities.
- Loving Communities: At Krispy Kreme, sharing joy is at the centre of everything we do, and we strive to inspire this in our communities.
- Loving Planet: We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognised for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access.
Franchise Performance Manager employer: Krispy Kreme
Contact Detail:
Krispy Kreme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Performance Manager
✨Tip Number 1
Familiarise yourself with Krispy Kreme's brand values and community initiatives. Understanding their commitment to loving people, communities, and the planet will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your data visualisation skills, particularly in Power BI or similar tools. Being able to showcase your ability to create insightful dashboards will set you apart, as this is a key responsibility of the Franchise Performance Manager role.
✨Tip Number 3
Network with current or former employees of Krispy Kreme, especially those in analytics or franchise operations. They can provide valuable insights into the company culture and expectations for the Franchise Performance Manager position.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your experience in working with IT, operations, and franchise partners will demonstrate your capability to thrive in this role.
We think you need these skills to ace Franchise Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analytics, franchise operations, or similar roles. Emphasise your proficiency with data visualisation tools like Power BI and any experience you have with POS systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Discuss how your analytical mindset and experience with franchise partners can contribute to improving profitability and operational efficiency at Krispy Kreme.
Showcase Your Problem-Solving Skills: Provide specific examples in your application that demonstrate your problem-solving abilities, particularly in data integration and performance management. This will show your potential to drive data-driven decisions effectively.
Highlight Collaboration Experience: Since the role involves working cross-functionally, mention any past experiences where you successfully collaborated with IT teams or external partners. This will illustrate your strong stakeholder management and communication skills.
How to prepare for a job interview at Krispy Kreme
✨Understand the Role
Make sure you have a clear understanding of what a Franchise Performance Manager does. Familiarise yourself with key performance indicators (KPIs) and how they relate to franchise profitability. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've successfully used data analysis to drive decisions. Be ready to discuss specific tools you've used, like Power BI or Tableau, and how they helped improve performance metrics.
✨Emphasise Collaboration
This role requires working closely with franchisees and internal teams. Be prepared to share experiences that highlight your ability to collaborate effectively, manage stakeholders, and communicate clearly across different departments.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's culture and values. Inquire about their approach to community engagement or sustainability initiatives, as this aligns with Krispy Kreme's mission and can set you apart as a candidate who shares their values.
