Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to handle service desk requests and assist users with IT issues.
- Company: Be part of a top global IT services firm with a strong reputation since 1968.
- Benefits: Enjoy a competitive day rate and the potential for contract extension.
- Why this job: Gain valuable experience in a dynamic environment while supporting major utilities.
- Qualifications: Must have prior experience in IT support and excellent communication skills.
- Other info: This is a 6-month contract role based in Crawley, starting ASAP.
Are you an experienced Service Desk Associate looking for your next contract role? Join one of the world's leading IT services, consulting, and business solutions organizations. The leading consultancy firm has partnered with the UK's leading utilities company. They are currently seeking an experienced Service Desk Associate to join the team on a 6-month contract based in Crawley.
Key Responsibilities:
- Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
- Reset passwords and assist users in regaining access to systems
- Perform basic troubleshooting for minor software issues and hardware glitches
- Support configuration challenges and simple setup problems
- Respond to user inquiries via phone, email, chat, or ticketing systems
- Log and track IT incidents and service requests accurately
Requirements:
- Solid understanding of IT infrastructure and common support tools
- Prior experience in a Service Desk, Helpdesk, or Technical Support role
- Technical proficiency at L1.5 level
- Excellent verbal and written communication skills
Duration: 6 months (View for Extension)
Start Date: ASAP
Day Rate: Up to £135 per day (Inside IR35)
Service Desk Associate - Utilities employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Associate - Utilities
✨Tip Number 1
Familiarise yourself with the specific IT infrastructure and support tools mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common software issues and hardware glitches. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in Service Desk or Technical Support roles. Think of specific examples where you successfully handled service requests or resolved user issues, as this will showcase your hands-on expertise.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Whether it's over the phone or via email, being able to convey information effectively will be crucial in your interactions with users.
We think you need these skills to ace Service Desk Associate - Utilities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles, particularly any work with IT infrastructure and support tools. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're interested in this specific role. Mention your previous experience in handling service desk requests and troubleshooting, as well as your ability to work in a fast-paced environment.
Highlight Technical Proficiency: In your application, emphasise your technical skills at the L1.5 level. Provide examples of how you've successfully resolved issues or supported users in previous roles to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Associate.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your IT Basics
Brush up on your understanding of IT infrastructure and common support tools. Be prepared to discuss your experience with troubleshooting software and hardware issues, as this will be crucial for the role.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. Consider how you would explain technical issues to someone without a tech background.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in service desks. Being able to discuss your experience with these tools or your willingness to learn can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your past experience where you successfully resolved user issues or improved processes.
