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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join BP and Greggs, transforming the UK's rest stop experience with travel essentials and baked goods.
- Benefits: Enjoy an annual bonus, up to 60% discount, and enhanced benefits like pension and life assurance.
- Why this job: Shape a winning culture while developing your career in a dynamic retail environment.
- Qualifications: Experience in managing teams and achieving financial targets in retail or catering is essential.
- Other info: This role offers fabulous development opportunities leading to Site Operations Manager.
The predicted salary is between 29000 - 35000 £ per year.
£29,000 - £35,000 per annum based on experience
Permanent - 40 hours per week covering a 24/7 site
Address: Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve. You’ll lead your team in delivering BP’s handy range travel essentials as well as Greggs baked goods in one place and exceptional service, as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800pa
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What you will be doing as a Store Manager:
- Ensure that the BP unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhering to and ensuring delivery of brand standards
- Overall responsibility for driving consistent high quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge you’ll need:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
- You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge.
We want to hear from you! Where our customer’s journey pauses, yours just begins. Ready to start your journey with us? Apply today!
Please note internally this role is called Department Manager.
Annual bonus of up to 20%, final value subject to location and performance.
Store Manager - BP/Greggs BP · Frankley employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - BP/Greggs BP · Frankley
✨Tip Number 1
Familiarise yourself with BP and Greggs' brand values and customer service standards. Understanding their approach to customer experience will help you demonstrate how you can align with their vision during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to lead teams and drive performance. Highlight specific instances where you've successfully managed budgets or improved team dynamics, as these are key aspects of the Store Manager role.
✨Tip Number 3
Network with current or former employees of BP or Greggs to gain insights into the company culture and expectations for a Store Manager. This can provide you with valuable information that you can use to tailor your approach in interviews.
✨Tip Number 4
Demonstrate your passion for the food and retail industry during your interactions. Showing enthusiasm for the products and services offered at BP and Greggs can set you apart as a candidate who genuinely cares about the customer experience.
We think you need these skills to ace Store Manager - BP/Greggs BP · Frankley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, achieving financial targets, and delivering exceptional customer service. Use specific examples that demonstrate your leadership skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your previous experiences align with the responsibilities of a Store Manager and how you can contribute to creating a memorable customer experience.
Highlight Relevant Skills: Emphasise your skills in team development, budget management, and relationship building. Provide concrete examples of how you've motivated teams and improved performance in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at Moto
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed your team in previous roles, highlighting any successful training or mentoring initiatives.
✨Understand the Financials
Familiarise yourself with key financial metrics such as P&L, budgets, and labour costs. Be prepared to discuss how you've managed these aspects in past positions and how you plan to achieve financial targets in this role.
✨Emphasise Customer Experience
Since the role focuses on creating memorable customer experiences, think of examples where you've enhanced customer service in your previous jobs. Discuss how you would ensure high-quality service and maintain brand standards at the store.
✨Prepare for Pressure Situations
The job can be pressurised, so be ready to talk about how you handle stress and maintain calm during busy periods. Share anecdotes that illustrate your ability to manage challenges effectively while keeping your team motivated.
