Digital Product Manager - Cyber Product Management - Smiths Detection - London

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

The Digital Product Manager Role is a senior position in the business and the respective Industry verticals. This is a global key role in the Aviation, Ports & Borders, Urban Security & Defense industry sectors functions. The role will report into the Global Director Digital Portfolio Director and is responsible for one or more of the company's digital product offerings, in this instance, Cyber Security. The primary mission of the Digital Product Manager is to manage the life cycle (aligned to the PLP) of their digital products in order to generate maximum repeatable income, increase market share, increase profit, ensure return on investment and improve customer satisfaction/experience while responding and aligning to the Division and Group's overall portfolio strategy.

Duties & Responsibilities:

• Manage the resources necessary to deliver the Product/s that they are accountable for efficiently and effectively between the relevant site (Centre of Excellence (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable.
• For their allocated portfolio own, create and be responsible for the outward-looking Market Requirements Documents (MRD) and the inward-looking Product Requirements Documents (PRD).
• Design, implement and drive cross functional activity to ensure the PRD meets the market demand and is fit for purpose aligned to the Product roadmap and business strategy.
• Develop, release, and manage plans necessary to deliver the Product/s project/program that they are accountable for efficiently and effectively between the site (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable to ensure acceptable customer deliveries and business financial objectives are fit for purpose.
• Manage the relevant PLP Gate process and associated milestones for their Product range in a timely and proactive manner.
• Act as a liaison between Technology, Sales, Programs, Marketing and Service to assist in the creation of product technical specifications.
• Provide input from all departments to the R&D design team/s, coordinate design review meetings such that New Product Introductions (NPI) meet sales and business objectives.
• Support Central, Regional and Market Sales and Pursuit team personnel in key situations for Bids & Proposals, providing the technical support and Product Compliance input when necessary.
• Through periodic review maintain relevant technical content of sales support and sales/distributor training materials.
• Prioritize proposed enhancements to their Product range and calculate the cost/benefit inputs to the return on investment discussion based upon the customer's strategy aligned to the MRD and PRD.
• Drive Cost of Ownership (CoO) initiatives and VAVE activity throughout the business pertinent to their product line to maximize contribution margin while increasing market share.
• Drive accountability toward achieving schedule, revenue and contribution margin commitments.
• Analyse market information to develop and enhance product sales plans, including market segmentation, targeting and positioning.
• Analyse Product (Functional, performance and Technology) Related customer complaints and lead action teams to resolve.
• Lead individual projects for new product development and product rationalization initiatives in line with PLP milestone requirements.
• Implement product launches, sales support and product promotions in line with PLP milestone requirement.
• Identify and communicate voice of the customer (VOC) and critical customer requirements to the business build relationships with key decision makers within customers/regulators.
• Deliver Product and/or Solution specific proposals, presentations, concepts and solutions to identified decision makers (internal and external).
• Work with Government Relations to leverage the governmental processes aligned to MRD and PRD.
• Interface with Production and Sales team for effective sales forecasts for their product line.
• Work independently or with Industry segment managers to analyse competitors’ strengths, weaknesses and pricing to ensure optimized price setting and ad-hoc opportunities for accreting margin.
• Conduct annual pricing reviews of all products and spare parts within area of responsibility.
• Formulate service concept in close alliance with service commercial team and aligned to the PLP Process.
• Accountable for ensuring platforming principles are applied across the full product range aligned with the rest of the Division.

Qualifications:

• Excellent communication skills particularly in English (fluently spoken and written) in addition to any local language spoken at the place of work.
• Currently working on Cyber Security related projects.
• The ability and motivation to persistently pursue and achieve/drive effective results which drive the business forward.
• Collaboration and Influencing with a Global mindset, cultural awareness.
• Proven matrix and stakeholder management skills/experience working virtually in diverse teams.
• Overall, exceptional programme, project and time management skills – highly organised and detailed orientated.
• The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
• The understanding and recognition of the organisation’s commercial environment and positioning themselves, their role and their actions in order to support the organisation’s commercial success.
• The ability to engage, challenge and work effectively with others.
• The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.
• Ability to interact and produce results, to influence and lead cross functional teams in a matrix environment and to motivate teams without hierarchical link with functional responsibilities.
• Ability to work in an international and multi-cultural environment.

Additional Information:

We offer… Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.