Customer Support Specialist

Customer Support Specialist

Reading Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch support to customers via phone and email, resolving queries efficiently.
  • Company: Join Point of Rental, a leader in rental software dedicated to empowering customers and employees.
  • Benefits: Enjoy a full-time role with a supportive team and opportunities for growth in a dynamic environment.
  • Why this job: Be part of a culture that values innovation, respect, and continuous learning while making a real impact.
  • Qualifications: Experience in customer support, knowledge of SQL, and a passion for technology are key.
  • Other info: This role offers potential progression to a 1st Line Customer Support Technician.

The predicted salary is between 28800 - 43200 £ per year.

About Point of Rental: As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field.

About the role: The Customer Support Specialist provides application/business support to our customers. When the CSS becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician. You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.

Performance:

  • Providing telephone and email support to external customers and colleagues providing an excellent level of service.
  • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce).
  • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively.
  • Ensuring that all daily tasks are carried out according to the agreed procedures and within SLA’s.
  • Identifying trends and critical issues and escalating them to other team members or management, as required.
  • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base.
  • Documenting software features and business processes for use as knowledge base articles or customer fact sheets.
  • Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy.
  • Participating in testing of new releases of Syrinx products.

Key Skills:

  • Required Languages: English
  • Preferred Languages: French and/or Spanish
  • Experience in 1st Line Support or Server Support role.
  • Fast learner.
  • Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems is all an advantage.
  • Windows server shares and permissions.
  • A successful track record in application support.
  • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP.
  • A strong knowledge of Microsoft environments and have proficient problem-solving skills.
  • Good customer service skills and confidence on the phone.
  • Enthusiasm for technical challenges.
  • A strong desire to learn and explore new areas of technology.
  • Patient mind for troubleshooting under pressure.
  • Excellent communication and customer service skills are essential.
  • Excellent attention to detail.
  • Able to follow processes.
  • Willingness to learn and develop skills.

Advantageous Skills:

  • Other Languages: German, Dutch, Italian, & Portuguese.
  • IIS.
  • Crystal Reports.
  • SQL Server and a basic understanding of TSQL queries.
  • Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions.
  • Experience with mobile data devices.
  • Hire industry terminology and business concepts.
  • General business processes (accounting, purchasing, sales etc).

Job Type: Full-Time, Base Salary. M-F, Day Shift.

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

Customer Support Specialist employer: Point of Rental Software

At Point of Rental, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Customer Support Specialist, you will benefit from comprehensive training, opportunities for career progression, and a culture that values innovation and teamwork. Located in a dynamic industry, we offer a unique chance to grow your technical skills while making a meaningful impact on our customers' success.
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Contact Detail:

Point of Rental Software Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Support Specialist

✨Tip Number 1

Familiarise yourself with the Point of Rental Software and its features. Understanding the software inside out will not only help you in the interview but also demonstrate your genuine interest in the role.

✨Tip Number 2

Brush up on your SQL Server knowledge and basic network troubleshooting skills. Being able to discuss these topics confidently during your conversation will show that you're prepared and capable of handling technical challenges.

✨Tip Number 3

Prepare examples from your previous experience where you've provided excellent customer service or resolved technical issues. This will help you illustrate your problem-solving skills and customer support expertise.

✨Tip Number 4

Research the rental industry terminology and business concepts. Having a solid understanding of the industry will allow you to engage more effectively with the team and customers, making you a more attractive candidate.

We think you need these skills to ace Customer Support Specialist

Customer Service Skills
Technical Support Experience
SQL Server Knowledge
Windows Server Administration
Network Troubleshooting
Familiarity with CRM Systems (Salesforce)
Problem-Solving Skills
Attention to Detail
Excellent Communication Skills
Ability to Work Under Pressure
Proactive Approach to Improvement
Documentation Skills
Knowledge of Microsoft Environments
Understanding of Business Processes
Enthusiasm for Learning New Technologies

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist. Familiarise yourself with the key skills required, such as SQL server knowledge and customer service abilities.

Tailor Your CV: Customise your CV to highlight relevant experience in application support or customer service. Emphasise any technical skills you possess, especially those related to SQL, Windows environments, and troubleshooting.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to provide excellent customer service.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

How to prepare for a job interview at Point of Rental Software

✨Showcase Your Technical Knowledge

Make sure to brush up on your knowledge of SQL Server, Windows operating systems, and basic networking concepts. Be prepared to discuss how you've used these technologies in previous roles, as this will demonstrate your capability to handle the technical aspects of the job.

✨Demonstrate Excellent Customer Service Skills

Since the role involves providing support to external customers, be ready to share examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and your ability to remain calm under pressure.

✨Familiarise Yourself with Point of Rental Software

If possible, take some time to learn about Point of Rental's software and its features. This will not only show your enthusiasm for the role but also help you answer questions more effectively during the interview.

✨Prepare Questions for the Interviewers

Think of insightful questions to ask your interviewers about the company culture, team dynamics, and opportunities for growth within the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.

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