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For Companies At a Glance
- Tasks: Support clients, manage relationships, and assist with projects in a dynamic team environment.
- Company: Join Giant Group, a leading workforce management platform since 1992, dedicated to global talent solutions.
- Benefits: Enjoy perks like remote work options, birthday leave, and enhanced parental pay.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Degree level education or 2 years of customer service experience required.
- Other info: Flexible working hours and a commitment to equal opportunities for all applicants.
The predicted salary is between 25000 - 35000 £ per year.
At Giant Group we have an exciting opportunity for a Client Services Executive to join our team.
Salary: £25,000 to £35,000
Location: Chelmsford
Hours of work: 37hrs, working 5 days per week Monday to Friday, operating 9am to 5.30pm
Job Type: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
The impact of your role
As the Client Services Executive, you will have an impact by maintaining and developing a strong, positive relationship with our strategic clients, supporting operational changes, new projects and client implementations. You will assist the Client Services Manager in their day-to-day operations and work alongside a team of functional managers to carry out the required processes and tasks within SLAs. The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, documentation is maintained and kept up to date, updating spreadsheets and databases and collating management information for reporting purposes.
Key responsibilities of the role include:
- Build positive and productive relationships by providing client support services in an accurate and timely fashion, maintaining a high level of professionalism and competence in every client interaction.
- Escalate to departmental managers complex client issues and resolutions working in compliance with company policies and procedures.
- Prepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipients.
- Support in client projects, preparing process flows, operating procedures and project-related documentation.
- Provide assistance to the Client Services team by completing any ad-hoc tasks.
- Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
Your ideal experience & competencies
Ideally you would be educated to degree level or have at least 2 years’ customer service experience. You can only excel in this role with:
- Strong interpersonal and communication abilities.
- Capability to work independently and as part of a team.
- Good organisational and planning skills.
- Proficiency in Microsoft Office (including Excel).
The benefits we offer here at Giant:
- Giant advantage discount platform.
- Employee Assistance Program.
- Pension Salary Sacrifice.
- Birthday leave.
- Day off for charity work.
- Buy Holidays.
- Enhanced maternity & paternity pay.
- Support for parents returning to work.
- Soft loans.
- Role related training & paid studies.
- Social events.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Client Services Executive employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with Giant Group's services and values. Understanding their approach to workforce management will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Giant Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer service skills and ability to manage client relationships. Tailoring your anecdotes to reflect the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Office, especially Excel, by being ready to discuss how you've used these tools in previous roles. Highlighting your organisational skills and ability to handle data will resonate well with the hiring team.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Services Executive position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any project management roles. Use bullet points for clarity and focus on achievements that demonstrate your interpersonal and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to build client relationships and manage projects effectively. Make sure to address why you want to work at Giant Group specifically.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Services Executive role.
How to prepare for a job interview at Giant Group
✨Research the Company
Before your interview, take some time to explore Giant Group's website and understand their services. Familiarising yourself with their mission and values will help you align your answers with what they are looking for in a Client Services Executive.
✨Showcase Your Communication Skills
As a Client Services Executive, strong interpersonal skills are crucial. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific client situations. Think of scenarios where you had to escalate issues or manage complex client requests. Prepare structured responses that highlight your problem-solving abilities and adherence to company policies.
✨Highlight Your Organisational Skills
The role requires good organisational and planning skills. Be ready to discuss how you manage your workload, prioritise tasks, and ensure deadlines are met. Providing concrete examples of how you've successfully handled multiple responsibilities will impress your interviewers.
