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- Tasks: Lead a team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join L'Oréal, the world's leading beauty company with a century of innovation.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness benefits.
- Why this job: Be part of a vibrant community that celebrates creativity and drives positive change in beauty.
- Qualifications: Passion for beauty, strong leadership skills, and retail experience are essential.
- Other info: This is a fixed-term contract until May 2026, working 32 hours per week.
The predicted salary is between 30000 - 42000 £ per year.
L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store's performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities:
- Lead a World Class Customer Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base.
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors.
- Team Onboarding and Training: Lead the onboarding process for new team members.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity.
- Performance Management: Actively track team performance and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team.
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
- Stock & Operations: Ensure adequate stock levels are maintained.
DELIVERABLES/OUTCOMES:
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
KEY SKILLS:
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
KEY STAKEHOLDERS:
- Retail Area Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals.
- Sustainability Initiatives: Join a company committed to sustainability and making a positive impact.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
l\'Oréal Luxe Multi-Brand Store Manager House of Fraser Belfast (32 Hours) (FTC Until May 2026) employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land l\'Oréal Luxe Multi-Brand Store Manager House of Fraser Belfast (32 Hours) (FTC Until May 2026)
✨Tip Number 1
Familiarise yourself with L'Oréal's brand portfolio and their latest product launches. Being knowledgeable about the brands you will represent can help you stand out during interviews and discussions.
✨Tip Number 2
Network with current or former employees of L'Oréal Luxe. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in managing teams or driving sales performance. Highlight specific examples where you exceeded targets or improved team dynamics.
✨Tip Number 4
Prepare to discuss how you would create engaging customer experiences and events in-store. Think of innovative ideas that align with L'Oréal's luxury branding to impress during your interview.
We think you need these skills to ace l\'Oréal Luxe Multi-Brand Store Manager House of Fraser Belfast (32 Hours) (FTC Until May 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to exceed sales targets and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of L'Oréal's brand values. Mention how your skills align with the responsibilities of the Store Manager role and express your enthusiasm for leading a high-performing team.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as sales growth percentages or successful events you organised. This will help demonstrate your capability to drive results and foster client loyalty.
Research L'Oréal Luxe: Familiarise yourself with L'Oréal Luxe's brands and their market positioning. Understanding their product offerings and recent initiatives will allow you to speak knowledgeably about the company during the application process.
How to prepare for a job interview at L'OREAL GROUP
✨Show Your Passion for Beauty
L'Oréal is all about passion and innovation in the beauty industry. Make sure to express your enthusiasm for beauty products and trends during the interview. Share personal experiences or stories that highlight your love for the industry, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, development, and achieving targets. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Know the Brands Inside Out
Familiarise yourself with the L'Oréal Luxe brand portfolio. Be ready to discuss specific brands, their unique selling points, and how you would promote them in-store. This knowledge will show your commitment and readiness to represent the brand effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've had to deal with difficult customers or drive sales in challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
